Admin Assistant

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A mental health service provider in Manchester is seeking an administrative professional to support the Community Mental Health Team. Responsibilities include managing incoming referrals, maintaining client records, and handling administrative tasks efficiently. The ideal candidate should possess excellent communication skills and be comfortable working with patient data. The role offers a generous benefits package including a strong pension scheme, wellbeing programme, and increasing annual leave. This position requires commitment to diverse community representation.

Benefits

Excellent pension

Cycle to work scheme

Salary sacrifice car scheme

Wellbeing programme

Blue Light Card Discounts

Fuel Cards

+27 days annual leave plus bank holidays

Qualifications

• Ability to provide administrative support to a clinical team.
• Excellent telephone communication skills.
• Proficiency in maintaining filing systems and data accuracy.

Responsibilities

• Provide admin support to the clinical team.
• Manage incoming referrals and correspondence.
• Maintain accurate client records and statistical documentation.

Job description

To provide an efficient and effective administrative service within the Community Mental Health Team, to carry out all administrative tasks in relation to the role. This includes answering telephone calls to patients, relatives and various clinical staff and professionals to provide an efficient mental health service whilst carrying out a variety of administrative tasks as directed by your Line Manager.

Responsibilities

• Provide admin support to the clinical team
• Deal with all incoming referrals to the service
• Deal with all incoming and outgoing mail, processing, distributing and responding within limits
• Ensure that sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling
• Co‑ordinate and facilitate the dissemination of information to and from the team
• Deal efficiently, precisely and courteously with telephone callers
• Maintain filing systems that are appropriate to the needs of the service
• Maintain client records for data inputting onto health and social services computer systems
• Maintain records of referrals and discharges for statistical purposes and enter onto the PARIS computerised system accurately and timely
• Scan all appropriate documentation to update patient records
• Record messages accurately in the daily diary for all team members
• Type correspondence, reports etc., amending the format and grammar as necessary within the PARIS computerised system
• Develop an understanding of the PARIS patient record system and have responsibility for maintaining data quality

Additional Information

• All positions within the Trust are subject to satisfactory pre‑employment checks. For further information on the checks required please visit the NHS Employers website: www.nhsemployers.org.
• The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
• We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under‑represented groups, for example BAME, Disabled and LGBT+ communities.
• Use of Artificial Intelligence (AI) when writing job applications is monitored. A candidate may utilise the help of AI when writing a job application, but the assessment of an application is made on its entirety and most times AI‑generated content does not fully grasp the context and requirements of the job one applies for.
• We are an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please note that this role is not eligible for sponsorship unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously a Skilled Worker visa since prior to 04/04/2024. Previous applicants do not need to apply.
• Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
• We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

Benefits

• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)
• +27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years