Admin Assistant

Welford Healthcare; Ludlow; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local healthcare provider in Ludlow seeks an Admin Assistant to deliver exceptional customer service and manage administrative support within the Nursing Home. Responsibilities include welcoming visitors, maintaining the reception area, and assisting the management team. Candidates should have at least a GCSE level education and prior admin experience, along with strong communication skills. The role offers ongoing training and a workplace pension.

Benefits

Ongoing training and development

Workplace pension

Eligible for Blue Light Card

Free DBS

Qualifications

• GCSE level or higher educational background.
• Experience in an admin/reception role.
• Ability to maintain professional composure.

Responsibilities

• Provide a professional meet & greet service to visitors and callers.
• Maintain a welcoming reception area.
• Collect and report customer feedback to management.

Skills

Customer service orientation

Strong communication skills

Computer literacy

Organizational skills

Education

GCSE level or higher

Job description

As the Admin Assistant, you will provide a professional and friendly 'meet and greet' service within the Nursing Home. You will be driven by a real passion for providing excellent customer service. You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home management team with administrative activities which focus on providing excellent customer service throughout the Home.

Responsibilities

• Act as the 'champion' and 'face of the home', providing a professional meet & greet service to all visitors and callers, ensuring they are treated in line with the company values at all times.
• Ensure the reception area and surrounding areas are well maintained and welcoming.
• Collect and report all customer feedback to the Home Manager, offering recommendations for improvements.
• Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
• Support the Admin Manager with their duties and cover when they are on annual leave.

Candidate Requirements & Qualifications

• Educated to GCSE level or higher.
• Experienced in working in an admin/reception capacity.
• Experienced in working with a commercial mindset.
• Able to maintain professional composure at all times.
• Action orientated with a passion for working efficiently and timely.
• Comprehensive induction programme.
• We are looking for someone with a naturally warm, friendly, sensitive, and approachable nature, confidence in their abilities, and an excellent listener with strong written and verbal communication skills.
• The ideal candidate will also be computer literate and able to use IT systems.

Benefits

• Ongoing training and development.
• Workplace pension.
• Elligible for Blue Light Card.
• Free DBS.