Admin Assistant

The Cinnamon Care Collection; Hagley; On-site; GBP 18,000; Part time

Job summary

A leading care home provider in Hagley is seeking an Admin Assistant / Receptionist. The ideal candidate will have excellent customer service skills, good IT experience, and the ability to support HR administration tasks. Responsibilities include welcoming visitors, answering calls, and maintaining the reception area. This role offers £12.38 per hour for 28 hours per week, including weekend working.

Qualifications

• Experience in a receptionist role with excellent customer service.
• IT competence with the use of various systems.
• Ability to manage HR related administrative tasks.

Responsibilities

• Welcome and greet visitors professionally.
• Answer phone calls and direct them to relevant staff.
• Assist with recruitment tasks like sifting CVs and references.
• Maintain tidiness of the reception area.

Skills

Excellent customer service skills

IT literacy

Professional telephone manner

Good communication skills

Knowledge of general administration

Job description

Admin Assistant / Receptionist

£12.38 per hour plus benefits

28hrs per week – Includes Weekend Working

A Top 20 Care Home Group 2025!

Awarded One Of The ‘UK’s Best Companies To Work For’

The Gables in Hagley, near Stourbridge is a luxury 61 bedded residential and dementia care home.

We are looking for an Administration Assistant / Receptionist to be the first point of contact at the home. The role requires someone who has a range of skills with good IT experience and attention to detail.

In addition to reception duties you will provide additional administration support to the Home Administrator – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.

Main Responsibilities

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained

Person Specification

• Excellent customer service skills
• IT literacy – competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English