ADMIN ASSISTANT

Cinnamon Care Collection; Ferndown; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading care home provider in Ferndown is seeking a Part-Time Admin Assistant to provide essential administrative support. The successful candidate will be responsible for greeting visitors, handling telephone enquiries, and assisting with recruitment tasks. Excellent communication and customer service skills are essential. This role offers £12.50 per hour and company benefits.

Qualifications

• Competent with the use of IT systems.
• Previous experience handling telephone calls.
• Neat and well-presented demeanor.

Responsibilities

• Greet and assist visitors professionally.
• Handle telephone enquiries and redirect calls.
• Support Home Administrator with HR tasks.
• Assist with recruitment processes.
• Organise internal meetings and staff meals.
• Maintain tidiness of the reception area.

Skills

Excellent customer service skills

IT literacy

Professional telephone manner

Knowledge of general administration

Good communication skills

Neat and well presented

Excellent written and verbal English

Job description

Admin Assistant – Part Time (16 hrs/week)
Ferndown, Dorset, UK
Posted 4 days ago
£12.50 per hour + company benefits

About Heathland House
Heathland House is a stunning 66-bed luxurious residential and dementia care home situated in Ferndown, Dorset. It is part of a Top 20 Care Home Group and has been awarded “One of the UK’s Best Companies to Work For”.

Main Responsibilities

• Welcome and greet visitors in a professional and courteous manner, ensuring visitors book and identity is checked reasonably.
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Provide additional administration support to the Home Administrator on a daily basis, predominantly HR related administration tasks.
• Assist with recruitment tasks, sifting CVs, organising interviews and onboarding.
• Organise internal meetings and ensure that any requirements have actioned.
• Coordinate the staff meal process as applicable to the individual home.
• Respond to any emergency situations as requested by the home.
• Maintain general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification

• Excellent customer service skills.
• IT literacy – competent with the use of systems.
• Previous telephone experience and professional telephone manner.
• Knowledge of general administration.
• Good communication skills.
• Neat and well presented.
• Excellent written and verbal English.