Admin Assistant

The Cinnamon Care Collection; Ferndown; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading care home group in Ferndown is seeking a part-time Administration Assistant to manage reception and provide administrative support. Key responsibilities include greeting visitors, handling calls, and assisting with HR-related tasks. The ideal candidate will possess excellent customer service skills, be IT literate, and have a professional telephone manner. Competitive pay of £12.50 per hour plus benefits.

Qualifications

• Excellent customer service skills.
• Competent in the use of IT systems.
• Professional telephone manner required.
• Good communication skills essential.
• Neat and well presented.

Responsibilities

• Greet visitors professionally and courteously.
• Answer calls and respond to enquiries.
• Support the Administrator with HR tasks.
• Assist with recruitment processes.
• Organize internal meetings.
• Coordinate staff meal processes.
• Maintain reception area tidiness.

Skills

Customer service skills

IT literacy

Telephone experience

General administration knowledge

Communication skills

Job description

Overview

Admin Assistant — £12.50 per hour plus company benefits

Part time - 16hrs per week to include alternate weekend working

A Top 20 Care Home Group 2025!

Awarded 'One of the UK's Best Companies to Work For'

Heathland House is a stunning 66 bedded luxurious residential and dementia care home situated in Ferndown, Dorset.

Role

We are looking for an Administration Assistant/Receptionist to be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail. In addition to reception duties you will provide additional administration support to the Home Administrator on a daily basis - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.

Main Responsibilities

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person's identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the home's Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, organising interviews and onboarding
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained

Person Specification

• Excellent customer service skills
• IT literacy - competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English