Admin Assistant

Factory Mutual Insurance Company; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm is seeking an Administration Assistant for their London office. In this full-time position, you will handle reception duties, provide office support, and oversee compliance with safety regulations. Ideal candidates will have strong organizational and communication skills, and proficiency in Microsoft Office. A competitive benefits package and a collaborative work environment are offered.

Benefits

Pension scheme

Private medical insurance

Fitness reimbursement

Global well-being days

Annual volunteer day

Mental health assistance program

Qualifications

• Proven experience in Administration, Office Services, or Hospitality.
• Strong multi-tasking and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Provide professional reception services including answering calls.
• Act as the main contact for office service queries.
• Support onboarding of new starters.

Skills

Administration

Organizational skills

Communication skills

Proficiency in Microsoft Office

Job description

Overview

We currently have an exciting new opportunity for an Administration Assistant to join the Administration Team at the FM London office. This role is ideal for someone who enjoys variety in their day‑to‑day tasks and takes pride in maintaining a highly professional working environment. Hours of work for this full‑time office‑based position are 10am – 6pm with the ability on occasions to be flexible to work earlier or later (additional hours) when meetings / events require.

Reporting to the FMIE Admin Supervisor the successful applicant will work alongside another Administration Assistant to ensure efficient day‑to‑day running of the London office.

Responsibilities

• Provide professional reception services including answering calls greeting visitors and arranging door access passes.
• Act as the main contact for office service queries and resolve or elevate as needed.
• Provide general administrative support for the office including maintaining office supplies and managing incoming and outgoing mail and shipments.
• Review code and submit office‑related invoices for approval.
• Liaise with external vendors oversee contractor activities and coordinate equipment maintenance and repairs.
• Conduct regular office inspections and support compliance with Fire Safety and Health & Safety regulations including staff and contractor inductions.
• Serve as a trained First Aider and Fire Warden.
• Assist with AV / VC equipment and support meetings and office events in collaboration with Executive Admin Assistants.
• Support onboarding of new starters.
• Provide ad‑hoc assistance to office staff and management as required.

Qualifications

• Proven experience in Administration Office Services Facilities or Hospitality Services.
• Proactive and self‑motivated with a strong sense of initiative.
• Client‑focused mindset with a friendly approachable and professional attitude.
• Strong multi‑tasking organisational and problem‑solving skills.
• Ability to remain calm and composed under pressure.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications (e.g. Outlook Word Excel PowerPoint).
• Strong numerical reasoning and attention to detail.
• Ability to work collaboratively across teams and with external stakeholders.
• Awareness of Health & Safety and Fire Safety principles (training can be provided).

In return you will receive a competitive benefits package which includes :

• Defined Contribution Pension Scheme.
• Private medical insurance contribution.
• Incentive Plan.
• Fitness Reimbursement Plan.
• 2 Global Well‑being days per annum.
• Annual Volunteer Day.
• Emotional well‑being and mental health assistance programme.

FM is a people‑driven business. It is our ability to harness the power of our diversity that allows us to create the unique world‑class services we are known for. We’re committed to attracting a talented and diverse workforce and fostering a culture of inclusion that allows diversity to thrive and seed innovation.

We are an organisation of individuals that care deeply about each other our clients and the communities in which we work. Living our commitment ensures we foster a culture of belonging and is part of our organisational DNA.

Key Skills

Aviation Safety, Design Engineering, Drilling Engineering, Facilities Management, Account Development, Apache Commons

Employment Type : Full‑Time

Experience : years

Vacancy : 1