Admin Assistant

CPS Group; Caerphilly; On-site; GBP 25,000; Full time

Job summary

A consultancy firm in Caerphilly is seeking an Admin Assistant to provide comprehensive administrative support. Responsibilities include coordinating projects, managing communications, and supporting training sessions. The ideal candidate should possess strong organisational skills, be a confident user of Microsoft Office, and have a customer-focused approach. This role offers a competitive salary of £24,375 per annum and benefits like private medical insurance and a pension scheme.

Benefits

Private medical insurance

Company pension scheme

Wellbeing and reward programme

Enhanced sick pay

Qualifications

• Confident user of Microsoft Office and comfortable learning bespoke systems.
• Strong organisational and multitasking skills with excellent attention to detail.
• Ability to prioritise workload and remain calm under pressure.
• A professional and customer‑focused approach, with clear communication and interpersonal skills.
• Experience in a coordination or administrative role within a technical, compliance, or service‑led environment is advantageous.

Responsibilities

• Coordinate consultancy projects, including fire safety assessments and client appointments.
• Communicate effectively with clients and internal teams for seamless service delivery.
• Manage incoming enquiries and schedule work using internal systems.
• Support planning and delivery of training sessions with trainers and attendees.
• Monitor shared inboxes and handle telephone queries.
• Liaise with subcontractors for site visits and ensure paperwork is ready.
• Assist with invoicing, reporting, and administrative duties.
• Identify opportunities to enhance efficiency and customer satisfaction.

Skills

Microsoft Office

Organisational skills

Multitasking

Attention to detail

Communication skills

Interpersonal skills

Job description

Job Title: Admin Assistant
Location: Caerphilly
Contract Type: Full-time, Permanent
Salary: £24,375 per annum

About the Company

Our client is a trusted name within the fire safety and compliance sector, delivering high-quality consultancy and inspection services across the UK. With a strong reputation for excellence and continuous improvement, they are committed to safeguarding people, property, and businesses through professional standards, accredited systems, and exceptional customer care.

The Role

We’re looking for a proactive and well‑organised Consultancy Team Administrator to provide comprehensive administrative and coordination support to the Consultancy division. This role plays a key part in ensuring projects and assessments are delivered smoothly — from scheduling surveys and managing client communication to supporting documentation, training bookings, and reporting.

You’ll work closely with consultants, subcontractors, and clients to ensure deadlines are met and service delivery exceeds expectations. This is a fantastic opportunity for someone who enjoys variety, responsibility, and being at the centre of a busy operational team.

Key Responsibilities

• Coordinate consultancy projects, including fire safety assessments, client appointments, and follow‑up actions.

• Communicate effectively with clients and internal teams to support seamless service delivery.

• Manage incoming enquiries, schedule work using internal systems, and issue documentation to clients.

• Support the planning and delivery of training sessions, liaising with trainers and attendees.

• Monitor shared inboxes, handle telephone queries, and maintain accurate records.

• Liaise with subcontractors to organise site visits and ensure relevant paperwork is in place.

• Assist with invoicing, reporting, and general administrative duties to support the wider Consultancy function.

• Identify opportunities to enhance efficiency and customer satisfaction across processes.

Skills & Experience Required

• Confident user of Microsoft Office and comfortable learning bespoke systems.

• Strong organisational and multitasking skills with excellent attention to detail.

• Ability to prioritise workload and remain calm under pressure.

• A professional and customer‑focused approach, with clear communication and interpersonal skills.

• Able to build positive relationships with colleagues, clients, and external partners.

• Experience in a coordination or administrative role within a technical, compliance, or service‑led environment would be advantageous.

What’s on Offer

• Competitive salary of £24,375 per annum

• Private medical insurance

• Company pension scheme

• Wellbeing and reward programme

• Enhanced sick pay

Interested?

If you’re looking for a role where organisation, teamwork, and customer service come together — we’d love to hear from you. Apply today to join a forward‑thinking organisation dedicated to safety, quality, and professional growth.