Admin and Booking Coordinator

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust; West Midlands; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading orthopaedic hospital is seeking an experienced Admin and Booking Coordinator to handle administrative functions, manage bookings, and support the Therapies Admin Team. Candidates should have NVQ Level 3 or equivalent experience and strong computer skills. The role provides a competitive salary and excellent opportunities for professional development.

Benefits

Professional development opportunities

State-of-the-art facilities

Qualifications

• Must have experience in an office environment.
• Computer literacy is essential.
• Previous NHS/public sector experience or equivalent is preferred.

Responsibilities

• Provide administrative functions using NHS IT systems.
• Handle referrals and queries across multiple inboxes.
• Manage clinic capacity and waiting lists.

Skills

Good interpersonal skills

High level of verbal and written communication skills

Able to sort accurately into numerical and alphabetical order

Ability to manage busy workload

Education

NVQ Level 3 or equivalent experience

Good standard of education to GCSE C standard in English and Maths

Tools

Microsoft Office

Job description

Job Summary

Applicants are invited for an opportunity in MSST Level 3 Admin as an Admin and Booking Coordinator and when required, to cover within the Therapies Admin Team. Applicants will also be expected to cover reception/bookings at Louise House in Shrewsbury. Essential is to be computer literate, as various systems used, good communication skills and excellent team working ability.

Immigration Notice

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main Duties of the Job

The Admin and Booking Coordinator will provide a full range of administrative functions such as using the hospital and NHS IT systems, recording activity data, booking appointments – telephone and face‑to‑face on reception. We are looking for a professional, experienced administrator who works well as part of a team, but also independently.

About Us

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation. Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role. We offer a range of fantastic staff benefits, outstanding professional development opportunities and state‑of‑the‑art facilities, including our recently opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham. The hospital is located just off the A5 outside Oswestry in Oswestry, with the nearest train station in Gobowen, approximately two miles from the hospital. It is one of the most attractive parts of the country, with excellent transport links and offers outstanding opportunities for those who enjoy an outdoor lifestyle or wish to raise a family.

Details

• Date posted: 04 November 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year per annum
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 224-PA20250903028-A
• Job locations: The Robert Jones & Agnes Hunt Orthopaedic Hospital NHSFT, Twmpath Lane, Gobowen, Oswestry, Shropshire, SY10 7AG

Job Responsibilities

The Admin and Booking Coordinator works across MSST and Therapies providing outpatient services for GP, Consultant and AHP referrers and private patients. Services are accessed by Shropshire, Telford, and Wales and out‑of‑area patients. The services are delivered by a range of clinicians including Consultants in Sport and Exercise Medicine, Registrar GP with Extended role, Advanced Practitioners (Podiatry and Physiotherapy), Occupational Therapists, Physiotherapists and associated support staff. They handle referrals and queries across multiple inboxes, maintain clinic capacity, manage waiting lists, and provide cross‑cover to other specialties as needed.

Essential Qualifications

• NVQ Level 3 or equivalent experience
• Good standard of education to GCSE C standard in English and Maths

Essential Experience

• Experience in an office environment
• Use of computers
• Previous NHS/public sector experience or equivalent offering direct customer care or transferable skills from another sector
• Competent in Microsoft Office

Desirable Experience

• Previous experience of Medical Records/Therapies and MSST Level 3
• Knowledge of patient access standards or ability to learn

Essential Skills / Knowledge

• Able to sort accurately into numerical and alphabetical order
• Ability to utilise electronic patient and other databases
• High level of verbal and written communication skills

Desirable Skills / Knowledge

• Knowledge of outpatient booking systems
• Medical terminology
• Awareness of NHS RTT targets

Aptitudes and Attributes

Essential

• Good interpersonal skills
• Able to work to deadlines
• Good telephone manner
• Tact and discretion when dealing with sensitive and confidential information
• Ability to organise and prioritise own work
• Ability to manage busy workload where accuracy and attention to detail is essential
• Team player / able to work flexibly

Desirable

• Able to use a variety of hospital systems e.g. RIO, Apollo and/or ability to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer Details

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
The Robert Jones & Agnes Hunt Orthopaedic Hospital NHSFT
Twmpath Lane, Gobowen, Oswestry, Shropshire
SY10 7AG
Website: https://www.rjah.nhs.uk/