Admin and Booking Co-ordinator

London North West Healthcare NHS Trust; Harrow; On-site; GBP 23,000 - 27,000; Full time

Job summary

London North West University Healthcare NHS Trust (LNWH) is seeking an Admin and Booking Co-ordinator to support oncology patient pathways in our administrative team. The role involves scheduling appointments, coordinating referrals and handling patient communications with a focus on compassionate patient care.

Working closely with the Patient Pathway Coordinator, you will ensure accurate record-keeping on Trust systems and provide high-quality administrative support to Oncology Consultants and

Qualifications

• Strong administrative, communication and organisational skills.
• Commitment to delivering a professional and compassionate service.
• Experience supporting oncology pathways and appointment management is desirable.

Responsibilities

• Supporting the Patient Pathway Coordinator in the administration and coordination of Oncology patient pathways.
• Booking, rescheduling and managing patient appointments in accordance with Trust policies and waiting time standards.
• Processing referrals and ensuring patient information is accurately recorded on Trust systems.
• Uploading, processing and maintaining clinical information and correspondence.
• Acting as a key contact for patients, relatives, GPs and other healthcare organisations.
• Handling telephone and email enquiries in a professional, courteous and patient-centred manner.
• Providing administrative support to Oncology Consultants and multidisciplinary teams.
• Building effective working relationships with internal and external stakeholders to support patient care.
• Ensuring all administrative processes are carried out accurately, efficiently and effectively.

Job description

An exciting opportunity has arisen for an enthusiastic, organised, and patient-focused individual to join our Oncology administrative team as an Admin and Booking Co-ordinator.

The successful candidate will play a key role in facilitating the smooth running of patient pathways by providing efficient and responsive administrative support. Working closely with the Patient Pathway Coordinator, you will help ensure patients receive a seamless service throughout their treatment journey, acting as a key point of contact and supporting the delivery of high-quality patient care.

This is an excellent opportunity for an individual with strong administrative, communication, and organisational skills who is committed to delivering a professional and compassionate service.

The Admin and Booking Co-ordinator will be responsible for supporting the safe and efficient management of oncology patient pathways through the provision of high-quality administrative services.

Key Responsibilities Include

• Supporting the Patient Pathway Coordinator in the administration and coordination of Oncology patient pathways.
• Booking, rescheduling and managing patient appointments in accordance with Trust policies and waiting time standards.
• Processing referrals and ensuring patient information is accurately recorded on Trust systems.
• Uploading, processing and maintaining clinical information and correspondence.
• Acting as a key point of contact for patients, relatives, GPs and other healthcare organisations.
• Handling telephone and email enquiries in a professional, courteous and patient-centred manner.
• Providing administrative support to Oncology Consultants and multidisciplinary teams.
• Building effective working relationships with internal and external stakeholders to support patient care.
• Ensuring all administrative processes are carried out accurately, efficiently and

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We Run Major Acute Services At

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”

For further details / informal visits contact: Name: Raha Mohamed Job title: Service manager Email address: [e-mail] Telephone number: 0208 869 3685