ADHD Patient Liaison Administrator

Medinet UK; Birmingham; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A leading private healthcare provider in Birmingham seeks a compassionate Patient Liaison Officer to manage patient referrals and coordinate assessments within their ADHD Assessment Service. The ideal candidate will be detail-oriented, possess strong communication skills, and be comfortable handling sensitive patient data. This full-time role offers a salary range of £24,000 to £27,000, with hybrid work options and 25 days annual leave plus bank holidays.

Benefits

25 days annual leave + Bank Holidays

Flexible work patterns

Permanent role

Qualifications

• Experience in a healthcare, patient-facing, or service-led admin role.
• Comfortable working with sensitive patient data and IT systems.
• Mental health or ADHD service experience is desirable.

Responsibilities

• Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding.
• Coordinate triage calls, assessments, and follow-up appointments.
• Be the first point of contact for patient queries, offering clear, compassionate guidance.

Skills

Excellent interpersonal and communication skills

Strong attention to detail

Ability to multitask

Empathetic approach to patient interaction

Tools

EMIS

Hero Health

Job description

Salary : £24,000 - £27,000

Location : Hybrid - Birmingham

Hours : Full-time, Monday to Friday (with flexibility to support 7-day service operations)

About us

HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.

Overview

We're looking for a compassionate, detail-oriented Patient Liaison Officer (PLO) to join our growing ADHD Assessment Service team. You'll play a vital role in delivering a smooth, supportive experience for patients from referral through to assessment, treatment, and aftercare.

As the first point of contact for patients, clinicians, GPs, and internal teams, you'll ensure the highest standard of communication and coordination - helping people feel informed, reassured, and well cared for throughout their journey with us.

About the Role

As a Patient Liaison Officer , you will :

• Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding
• Coordinate triage calls, assessments, and follow-up appointments
• Provide technical and administrative support during virtual consultations
• Process and distribute clinical reports using EMIS and Hero Health
• Support titration scheduling, liaise with GPs, and manage aftercare communications
• Be the first point of contact for patient queries, offering clear, compassionate guidance

The service operates 7 days a week, 12 hours per day , so flexibility to work shift patterns is essential.

What You'll Need

Essential :

• Experience in a healthcare, patient-facing, or service-led admin role
• Excellent interpersonal and communication skills
• Strong attention to detail and ability to multitask
• Comfortable working with sensitive patient data and IT systems
• Empathetic, professional approach to patient interaction

Desirable :

• Mental health or ADHD service experience
• Familiarity with EMIS Web , Hero Health , or similar systems
• Understanding of healthcare data protection (e.g., GDPR, Caldicott Principles)
• Experience with virtual consultations or AI transcription tools

What we offer :

• Salary : £24,000 - £27,000
• Full time, permanent role (37.5 hours)
• Location : Birmingham
• Work Pattern : Hybrid
• 25 days annual leave + Bank Holidays