Additional and Enhanced Services Manager

SSP Health; Wigan; On-site; GBP 30,000 - 35,000; Full time

Job summary

A healthcare provider in the Northwest is seeking an Additional and Enhanced Services Manager to lead the design and implementation of new specialist services. This role demands excellent stakeholder management and experience in mobilisations. You will coordinate projects and ensure smooth operations, while managing budgets and team performance. Ideal candidates will have at least 2 years of General Practice Management experience and strong communication skills. Salary range is £30,000 to £35,000 depending on experience.

Qualifications

• An ambitious and motivated person within healthcare.
• Experience in managing enhanced services.
• Experience of mobilisations.

Responsibilities

• Coordinate the launch and implementation of new specialist services.
• Monitor and manage service risks effectively.
• Engage with stakeholders for service assurance.

Skills

Stakeholder management

Team management

Organized communication

Budget management

Education

2 years experience in General Practice Management

Tools

EMIS knowledge

Job description

Additional and Enhanced Services Manager

We are excited to offer a new opportunity for an Additional and Enhanced Service Manager to join our team. In this role, you will support the design of new specialist service offerings and oversee implementation and managing the ongoing delivery of these services, along with the management of existing services. This is a dynamic and engaging role, perfect for someone eager to advance their career and take on new challenges.

What were looking for in ourAdditional & Enhanced Services Manager:

An ambitious and motivated person within healthcare, with excellent stakeholder management experience. Who:

• Has successfully managed and motivated a team in a customer-focused organisation
• Has experience of mobilisations
• Has experience in managing enhanced services
• Is organised, and an effective communicator
• Experience in working within and managing budgets

The role is full time, working Monday to Friday.

Main duties of the job

You will coordinate the launch andimplementation of new specialist services and projects, ensuring they aredelivered on time, within budget, and ready to operate effectively from dayone. This includes developing a comprehensive Service Implementation Brief andPlan for each new or updated service, incorporating input from seniorstakeholders. Preparatory work will reflect all critical decision-makinginformation, including identified risks and proposed mitigation strategies.

You will allocate resources to meetboth the initial mobilisation needs and long-term operational plans. Throughoutimplementation, you will ensure health and safety standards are upheld byconducting thorough risk assessments.

Engaging with both internal andexternal stakeholders, you will provide service assurance through regularcommunication and meetings. You will monitor and manage service risks, ensuringthey are clearly understood, appropriately mitigated, and regularly reviewed.Managing the teams responsible for delivering additional or enhanced services,you will oversee performance to ensure all services meet contractualobligations and key performance indicators (KPIs).

You will be responsible, along withthe team, for establishing and managing the associated clinics to deliver theservices, and you will be responsible for making the financial claimsassociated with delivering the services.

About us

SSP Health is the largest GP business inthe Northwest with over 400 staff, 100 doctors and practices in 45locations. SSP Health streamlinespractice management processes through its centralised support services toenable GPs, nurses, and practice teams to focus on delivering the best qualityhealthcare for their patients how and when they want it.

SSP Health offers unique and flexibleservices, such as minor surgery and specialist clinics, providing patients withconvenient, quick access to care closer to home. This reduces the need forlengthy waits for hospital appointments. Addressing the challenges of limitedhealthcare resources, particularly the shortage of GPs, SSP Health is committedto driving innovation and efficiency in general practice to ensure sustainablehealthcare for the future.

SSP plans to roll its model outnationally through acquisition of existing GP surgeries, as well as securingnew contracts through tenders and growing specialist services to support thechallenges of healthcare provision.

Job responsibilities

We are excited to offer a new opportunity for an Additional and Enhanced Service Manager to join our team. In this role, you will support the design of new specialist service offerings and oversee implementation and managing the ongoing delivery of these services, along with the management of existing services. This is a dynamic and engaging role, perfect for someone eager to advance their career and take on new challenges.

What were looking for in our Additional and Enhanced Services Manager -

An ambitious and motivated person within healthcare, with excellent stakeholder management experience. Who -

• Has successfully managed and motivated a team in a customer-focused organisation
• Has experience of mobilisations
• Has experience in managing enhanced services
• Is organised, and an effective communicator
• Experience in working within and managing budgets

Job summary

To lead the mobilisation, implementation, and management of all new specialist services and to support the management of locally offered services.

This role will be responsible for the management and coordination of all aspects of the programmes of work, including estates, staff resource, budgets, contracts, communications, planning and analysis.

The role will also take on the management of some existing specialist service offerings, including minor surgery, family planning, gynaecology.

This role will support cross team working and ensure colleagues are able to maximise their skills and expertise to support mobilisations whilst managing internal resources, capacity and workloads.

Key responsibilities

You will coordinate the launch and implementation of new specialist services and projects, ensuring they are delivered on time, within budget, and ready to operate effectively from day one. This includes developing a comprehensive Service Implementation Brief and Plan for each new or updated service, incorporating input from senior stakeholders. Preparatory work will reflect all critical decision-making information, including identified risks and proposed mitigation strategies.

You will allocate resources to meet both the initial mobilisation needs and long-term operational plans. Throughout implementation, you will ensure health and safety standards are upheld by conducting thorough risk assessments.

Engaging with both internal and external stakeholders, you will provide service assurance through regular communication and meetings. You will monitor and manage service risks, ensuring they are clearly understood, appropriately mitigated, and regularly reviewed. Managing the teams responsible for delivering additional or enhanced services, you will oversee performance to ensure all services meet contractual obligations and key performance indicators, KPIs

You will be responsible, along with the team, for establishing and managing the associated clinics to deliver the services, and you will be responsible for making the financial claims associated with delivering the services.

Experience

Successful track record of mobilising new services.

Experience of managing projects and ensuring compliance.

Experience of managing systems and budgets and control of aspects of services.

Team management

Substantial experience of effectively engaging internal and external stakeholders to plan, design, implement new services.

Skills and Abilities

Mandatory:

Excellent communication and relationship management skills. Able to compile and produce accessible reports, papers and management information. Able to manage change and motivate people at strategic and service delivery levels through effective and positive leadership. Able to efficiently manage a complex and busy workload, and work to tight deadlines. Commercially aware and have a strong business acumen.

EMIS knowledge

Work within General Practice or NHS environment

Any other duties commensurate with the role.

Person Specification

Experience

• 2 years experience in General Practice Management
• Excellent communication and relationship management skills.
• Able to compile and produce accessible reports, papers and management information.
• Able to manage change and motivate people at strategic and service delivery levels through effective and positive leadership.
• Able to efficiently manage a complex and busy workload, and work to tight deadlines.
• Commercially aware and have a strong business acumen.
• EMIS knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,000 to £35,000 a yearDepending on experience