Ad Tech Support & Operations Specialist

Ozone Project; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading digital advertising firm in Greater London seeks a Support Executive to manage the support desk. The role requires strong problem-solving skills and the ability to effectively communicate with stakeholders. You will monitor support requests and work collaboratively with teams to improve operational processes. Ideal candidates should have at least 1 year of experience in digital advertising, along with a foundational understanding of programmatic technologies. This role offers a competitive salary and comprehensive benefits.

Benefits

30 days annual leave plus your birthday off

Competitive pension scheme

Private Medical Insurance

Hybrid working arrangement

Qualifications

• Around 1 year of experience in digital advertising or Ad-Operations.
• Foundational understanding of programmatic technologies.
• Strong ability to learn and adapt quickly.

Responsibilities

• Manage the support desk and address customer queries effectively.
• Monitor and triage support requests based on priority.
• Collaborate with teams to inform process improvements.

Skills

Problem-solving

Strong communication skills

Data analysis

Organizational skills

Knowledge of SQL

Tools

Jira

Google Sheets

Google Data Studio

Job description

A leading digital advertising firm in Greater London seeks a Support Executive to manage the support desk. The role requires strong problem-solving skills and the ability to effectively communicate with stakeholders. You will monitor support requests and work collaboratively with teams to improve operational processes. Ideal candidates should have at least 1 year of experience in digital advertising, along with a foundational understanding of programmatic technologies. This role offers a competitive salary and comprehensive benefits.