Ad Hoc Portering Supervisor

Allscreens Nationwide Ltd; Stoke-on-Trent; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Uniform Provided

Blue Light Card Access

Sodexo Benefits

Mental health resources

Employee Assistance Programme

Job summary

Sodexo at Royal Stoke Hospital is seeking a Porter Supervisor to manage daily portering operations, moving patients, equipment and supplies with professionalism and care. You will lead staffing rosters, supervise and develop staff, monitor attendance and payroll data, and respond to emergencies while maintaining high service standards for patients, staff and visitors.

This role offers a 38.5-hour week on a 4-on 4-off pattern, £14.64 per hour, 20 days holiday pro rata plus bank holidays, and

Qualifications

• Supervisory experience in a fast-paced environment.
• Ability to lead and support teams.
• Strong IT skills and PC literacy.
• Understanding of health and safety and confidentiality.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage staff rosters to ensure adequate coverage.
• Lead portering operations and respond to service demands.
• Coordinate patient, staff, and visitor assistance.
• Oversee transfer of deceased patients with dignity.
• Supervise training, inductions, and performance.
• Monitor attendance, sickness, and payroll data.
• Ensure work requests meet deadlines and policies.
• Build relationships to drive service improvement.

Skills

Supervisory experience

IT literacy

Health & safety awareness

Customer care

Team leadership

Tools

PC literacy

Job description

Healthy outcomes start with positive patientexperiences.

• 38.5 Hours / 4 on 4 off / 10:00-22:00
• £14.64 per hour
• Uniform Provided / Access to Blue Light Card / Sodexo Benefits
• 20 days holiday per year pro rata plus bank holidays
• Location is Royal Stoke Hospital

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Job Introduction

Healthy outcomes start with positive patientexperiences.

As a Porter Supervisor atSodexo inRoyal Stoke Hospital, you’ll be an essential part of the hospital’sdaily operations — safely moving patients, vital equipment, and medicalsupplies throughout the site.With professionalismand a friendly approach, you’ll help reduce the stress of hospital visits forpatients, staff, and visitors alike.

What you’ll do:

• Manage staffing rosters to ensure appropriate workforce levels and maintain high service standards.
• Lead and support portering operations, allocating resources and responding to service demands, emergencies, and major incidents.
• Coordinate patient, staff, and visitor assistance, ensuring a professional and customer-focused service.
• Oversee the safe and dignified transfer of deceased patients, maintaining respect and compliance with hospital procedures.
• Supervise, train, and develop staff through inductions, refresher training, appraisals, and ongoing performance management.
• Monitor attendance, sickness absence, and payroll information, conducting return-to-work interviews as required.
• Ensure all work requests are completed within agreed response times and in line with relevant policies, procedures, and management systems.
• Build effective working relationships with colleagues and stakeholders, promoting health, safety, welfare, and continuous service improvement.

What you bring:

• Physical stamina and ability to walk or stand for extended periods
• Calmness under pressure and adaptability to changing tasks
• Previous supervisory experience with the ability to lead and support teams in a fast-paced environment.
• Strong IT skills, including PC literacy and the ability to quickly learn and use new systems.
• Good understanding of health and safety, confidentiality, and high standards of customer care.
• Excellent communication and interpersonal skills, with the ability to work collaboratively and build positive working relationships.
• Self-motivated, adaptable, and emotionally resilient, with the ability to work under pressure, use initiative, and respond effectively to changing priorities.

What we offer:

Working at Sodexo isn’t just a job — it’s a chance tomake a difference every day. You'll be part of a supportive team, act withpurpose, and thrive in a role where your work matters. We also offer a range ofbenefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

About Sodexo

At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all.As the global leader in services thatimprove the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food andFM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. Weare a forces friendly employer.We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed tochanging attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations.We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job.

Sodexo Disability, Ability network, So Together,Generations and Origins.