Acturis Operations Analyst

Jensten Group; Ambleside; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An independent insurance broking group is seeking an Acturis Operations Analyst to assist customers with their Broking System needs. The ideal candidate will have solid Acturis system knowledge, excellent customer service and communication skills. Responsibilities include providing technical support, managing incidents, and supporting data migrations. The role offers a competitive salary, hybrid working options, and generous benefits including 27 days leave and flexible benefits.

Benefits

Competitive salary and annual pay review

Hybrid working options

27 days annual leave plus bank holidays

Auto enrolment into pension scheme

Flexible benefits package

Group Life Assurance cover

Paid Maternity, Paternity & Adoption leave

Professional qualification study support

Various perks at work

Holiday purchase scheme

Qualifications

• Good technical Acturis knowledge with attention to detail.
• Experience with Acturis data migration is preferable.
• Must have excellent telephone manner.

Responsibilities

• Provide technical support for Broking applications.
• Manage incidents and mini projects effectively.
• Document template builds for the system.
• Support data migrations from Acturis applications.
• Build knowledge base for improving team efficiency.

Skills

Acturis system knowledge

Great customer service skills

Strong communication skills

Problem solving

Ability to network

Job description

We have a fantastic opportunity for an Acturis Operations Analyst here at the Jensten Group. Reporting to the Acturis Operation Manager, the main purpose of the role is to assist customers with their Broking System needs and requirements, ensuring all incidents and requests are logged while staying within SLA's. We're ideally looking for someone located in the North West or London / South East area— but will consider remote working for the right person.

Responsibilities

• Provide technical support for Broking applications
• Prioritise and manage own workload effectively, managing several open incidents, problems, and mini projects simultaneously
• Document template builds
• Work with the Acturis System Support team to build up knowledge base to improve overall team knowledge
• Work with internal stakeholders to drive efficiency through adoption of new Acturis functionality
• Support and/or lead data migrations from Acturis and non-Acturis applications

As our Acturis Operations Analyst, you'll have good technical Acturis knowledge – having a keen eye for detail and be well‑organised. You'll be a problem solver, able to explain complex information into simple terms. You will also have:

Qualifications

• Acturis system knowledge (essential)
• Acturis data migration experience (ideally)
• Great customer service and communication skills
• Excellent telephone manner, being able to network & build working relationships easily
• Drive and genuine passion to learn and develop on Acturis systems knowledge

Launched in 2018, Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms. We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too. And that is why you should join us! Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.

Benefits

• Competitive salary with an annual pay review and bonus scheme.
• Flexibility with Hybrid working options.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays.
• Auto enrolment into our excellent pension scheme (5% employer matched contribution).
• Flex-benefits – A range of flexible benefits to choose from, that are most important to you.
• Group Life Assurance cover – a massive X4 of salary.
• 3 months Maternity, Paternity & Adoption leave all fully paid.
• Professional qualification study support relevant to your role and career.
• Perks at work – amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme – up to 5 days annually.