Activities & Programme Manager

Parkwood Leisure; Merthyr Tydfil; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading outdoor centre in Wales seeks a qualified individual with a minimum of five years in the outdoor sector for a mid-senior level role. Responsibilities include managing daily activities, ensuring safety, and developing programs to engage the local community. Candidates should hold multiple recognized qualifications and have a proven track record in outdoor management. This full-time position offers a competitive salary, generous leave, and career progression opportunities.

Benefits

Competitive salary

Generous annual leave

Free gym membership

Employee health cash plan

Employee discount portal

Cycle to Work scheme

Pension Scheme

Company sick pay

Career progression

Training and development

Qualifications

• Minimum of five years of outdoor sector experience including team management.
• Proven track record in managing outdoor activities.
• Ability to drive ideally with D1 due to the nature of the role.

Responsibilities

• Deliver and organise the daily activities at the Outdoor Centre.
• Ensure safety during outdoor activities.
• Improve customer experience to encourage repeat visits.

Skills

Outdoor sector experience

Team management

Programme development

Health and Safety compliance

Planning and time management

Education

Multiple recognised qualifications

Job description

Position Overview

Full time contract. Pay scale: £30,000 - £32,000 (dependent on qualifications and experience). Location: Dolygaer (CF48 2UR).

Parkwood Outdoors Dolygaer, a multi‑activity centre in the Brecon Beacons National Park, seeks a vibrant and qualified individual passionate about the outdoors and adventurous activities. The ideal candidate holds multiple recognised qualifications across various disciplines and has a minimum of five years of outdoor sector experience, including at least three years in team management, developing programmes and writing rotas. A proven track record in managing and developing outdoor and adventurous activities is essential, ideally with an established industry presence.

Key Responsibilities

• Deliver and organise the daily activities at the Outdoor Centre.
• Ensure all customers taking part in outdoor activities will do so safely.
• Develop a programme that attracts increased usage from the local community.
• Ensure financial procedures and policies are adhered to.
• Consistently improve the customer experience, ensuring customers look forward to returning after every visit.
• Implement and monitor the company’s Health and Safety policy, associated procedures and ensure full compliance.
• Keep an up‑to‑date Papertrail and staff qualifications list.
• Create a positive culture with staff and customers.
• Ensure that buildings and equipment are maintained according to centre requirements.
• Ensure the centre meets external bodies’ standards and licences.
• Undertake any other duties as reasonably required by the Outdoor Centre Manager.

Personal Characteristics Sought

• Gain acceptance and respect from clients and teams.
• Have a clear identification with customers' requirements.
• Communicate at different organisational levels and demonstrate strong listening skills.
• Innovative approach to programme design and delivery.
• Demonstrate financial awareness and medium‑term business planning.
• Reliable and confident in making key decisions.
• Excellent planning and time‑management skills.
• Proactively resolve day‑to‑day operational issues.
• Adapt management style to business needs.
• Build strong relationships with customers, clients, and employees.
• Maintain and commit to good employee culture and deliver quality training.
• Meet the demands of the role.
• Demonstrate commitment to a health and safety culture.
• Ability to drive – ideally with D1, due to nature of the role.

Working Hours

The role requires irregular and unsocial hours, including evenings, weekends, bank holidays, public holidays, and other nominated holidays. Flexibility in working patterns is necessary.

Benefits

• Competitive salary
• Generous annual leave
• Free gym membership for you and a nominated person
• Employee health cash plan
• Employee discount portal
• Cycle to Work scheme
• Pension Scheme
• Company sick pay
• Career progression
• Training and development

How to Apply

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion.

We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Project Management and Information Technology
Industry: Wellness and Fitness Services