Activities and Pool Team Manager

inploi; Filey; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure management company in England is seeking an experienced Activities & Pool Manager to oversee a vibrant team and enhance guest experiences. This role involves leadership, performance management, and resource oversight while ensuring compliance with safety standards. Ideal candidates will have a proven background in leisure or hospitality management, strong communication skills, and the ability to thrive in a fast-paced environment. This is a full-time position offering a competitive salary and potential 10% annual bonus.

Benefits

Up to 10% Annual Bonus

Qualifications

• Proven experience in sports, leisure or hospitality leadership roles.
• Strong leadership and communication skills essential.
• Knowledge of health and safety regulations required.

Responsibilities

• Lead and motivate the team to deliver excellent service.
• Ensure guest satisfaction by addressing concerns promptly.
• Monitor team performance and provide regular feedback.
• Manage resources effectively to maximise efficiency.
• Ensure compliance with health and safety regulations.
• Resolve operational issues quickly for smooth day-to-day running.
• Support team development through training and mentoring.

Skills

Leadership skills

Customer service skills

Problem-solving abilities

Organisational skills

Multitasking capabilities

Communication skills

Job description

Position: Activities & Pool Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Bring your leadership skills to the poolside as the Activities & Pool Manager, where you'll ensure every guest makes a splash with memorable swimming experiences and action-packed activities.

In this role, you'll be at the heart of an energetic Activities & Leisure team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands‑on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
• PPO and SPTO certificates preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Exceptional customer service and problem‑solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.