ACRO Assistant People Services Advisor - HC622858

Royal Borough of Kensington and Chelsea; Fareham; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A UK local authority is seeking an ACRO Assistant People Services Advisor to provide HR support and guidance. The role involves advising staff, managing recruitment processes, and ensuring efficient information flow. Candidates should have a customer-focused HR background, relevant qualifications, and strong administrative skills. Flexible working options are available in a dynamic and supportive environment.

Benefits

Generous annual leave entitlement

Access to learning and development opportunities

Local Government Pension Scheme

Wellbeing support including Employee Assistance Programme

Flexible working environment

Qualifications

• Experience of working in a customer focused HR environment providing information and general advice.
• Excellent administration skills including experience of using an IT system/software to compile management information.

Responsibilities

• Provide first line generalist advice to ACRO managers and staff.
• Coordinate and quality check recruitment processes, including bulk recruitment campaigns.
• Support research and information gathering services.

Skills

Customer service orientation

Excellent administration skills

Strong communication skills

Education

Educated to QCF Level 2 (5 passes)

Tools

IT systems/software

Job description

Job Title : ACRO Assistant People Services Advisor

Salary Range : £29,109 - £31,296 (pending 4.2% pay award) per annum pro rata

Work Location : Near Fareham

Hours per week : Flexible up to full time

Contract Type : Permanent

Closing date : Monday 8th December 2025 at 23 : 59 hours

Interviews : Thursday 18th & Friday 19th December 2025

We are looking for an experienced HR Coordinator or People Services Assistant to join us as an Assistant People Services Advisor, within a national policing unit.

More about the role

We are looking for an enthusiastic and motivated individual to join us in a small team supporting approximately 350 employees on a broad range of HR matters.

The successful applicant will provide first line generalist advice to ACRO managers and staff, which will include guidance on policy and procedures and advising and supporting managers on lower level casework. They will also coordinate and quality check recruitment processes, including bulk recruitment campaigns and deal with more complex recruitment queries.

The role holder will provide research and information gathering services, together with publishing regular statistics and some ad hoc project support. Team working and good communication skills are essential, together with the ability to develop good working relationships.

Flexible working requests will be considered for this vacancy. The successful applicant must work a minimum of 22.5 hours, across 3 days. Working hours can be discussed at interview.

More about Us

ACRO Criminal Records Office supports UK and international law enforcement by processing criminal records for the purposes of public protection, safeguarding and worldwide community safety.

We are growing, now employing more than 300 people to support the fight against crime as a global leader in our field.

All ACRO staff are employees of Hampshire and Isle of Wight Constabulary and are provided with the same benefits of working within the public sector as other members of police staff.

Our culture and work environment aim to ensure that everyone feels included and valued. We invest in our people so that they can thrive, realise their potential and enjoy coming into work.

We are located in an attractive and modern business park close to the M27 between Portsmouth and Southampton.

What’s on offer?

• , including but not limited to :
• A hybrid working environment with flexible working hours (subject to the completion of mandatory training)
• Family friendly policies supporting those with caring responsibilities
• Generous annual leave entitlement starting at 24 days (pro‑rated for part‑time workers) in addition to public holidays, rising to 29 after five years’ service.
• Access to a wide range of learning and development opportunities
• Local Government Pension Scheme
• Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card
• Excellent wellbeing support including onsite wellbeing rooms and access to Employee Assistance Programme
• Staff representation groups and inclusion network
• note some benefits are subject to a minimum service requirement.

Application and interview

If you’ve never completed a competency‑based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.

Please note you do not need to add a CV or covering letter, and these documents will not be reviewed when considering your application.

We would encourage you to visit our page, where you can find more information on the development and progression available, and view our candidate guidance.

Essential Qualifications

Educated to QCF Level 2 (5 passes) OR work experience deemed to have brought the role holder to a comparable level.

Essential Experience

Experience of working in a customer focused HR environment providing information and general advice.

Excellent administration skills including experience of using an IT system / software to compile management information.

Contact details for an informal discussion

To discuss the role in confidence, or for guidance on the recruitment process, please contact Dani Husband on k

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work‑life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under‑represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting :

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.