ACRO Assistant People Services Advisor - HC622858

Shared Services Partnership; Fareham; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A national policing unit is seeking an Assistant People Services Advisor to provide HR support to approximately 350 employees. This role involves offering advice, coordinating recruitment, and supporting casework. The ideal candidate should be experienced in a customer-focused HR environment, with strong administration skills. Flexibility in working hours is available, alongside a competitive salary and a broad range of employee benefits.

Benefits

Flexible working hours

Generous annual leave

Local Government Pension Scheme

Wellbeing support

Qualifications

• Must provide information and general advice in a customer-focused HR environment.
• Experience using IT systems/software for management information.
• Strong administration capabilities essential.

Responsibilities

• Provide first-line generalist advice to ACRO managers and staff.
• Coordinate and quality-check recruitment processes.
• Generate research and statistics to support HR.

Skills

Excellent administration skills

Customer-focused HR experience

Emotional awareness

Ownership and collaboration

Critical analysis

Education

Educated to QCF Level 2

Tools

HR management information systems

Job description

Job Title

ACRO Assistant People Services Advisor

Salary Range

£29,109 - £31,296 (pending 4.2% pay award) per annum pro rata

Work Location

Near Fareham

Hours per week

Flexible up to full time

Contract Type

Permanent

Closing date

Monday 8th December 2025 at 23 : 59 hours

Interviews

Thursday 18th & Friday 19th December 2025

We are looking for an experienced HR Coordinator or People Services Assistant to join us as an Assistant People Services Advisor, within a national policing unit.

More about the role

We are looking for an enthusiastic and motivated individual to join us in a small team supporting approximately 350 employees on a broad range of HR matters.

The successful applicant will provide first line generalist advice to ACRO managers and staff, which will include guidance on policy and procedures and advising and supporting managers on lower level casework. They will also coordinate and quality check recruitment processes, including bulk recruitment campaigns and deal with more complex recruitment queries.

The role holder will provide research and information gathering services, together with publishing regular statistics and some ad hoc project support. Team working and good communication skills are essential, together with the ability to develop good working relationships.

Flexible working requests will be considered for this vacancy. The successful applicant must work a minimum of 22.5 hours, across 3 days. Working hours can be discussed at interview.

If you would like to find out more information about the role, please review the role profile .

More about Us

ACRO Criminal Records Office supports UK and international law enforcement by processing criminal records for the purposes of public protection, safeguarding and worldwide community safety.

We are growing, now employing more than 300 people to support the fight against crime as a global leader in our field.

All ACRO staff are employees of Hampshire and Isle of Wight Constabulary and are provided with the same benefits of working within the public sector as other members of police staff.

Our culture and work environment aim to ensure that everyone feels included and valued. We invest in our people so that they can thrive, realise their potential and enjoy coming into work.

We are located in an attractive and modern business park close to the M27 between Portsmouth and Southampton.

Please visit our website for the full range of products and services we provide to UK police forces and international agencies.

What’s on offer?

As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package

• including but not limited to :
• A hybrid working environment with flexible working hours (subject to the completion of mandatory training)
• Family friendly policies supporting those with caring responsibilities
• Generous annual leave entitlement starting at 24 days (pro-rata for part-time workers) in addition to public holidays, rising to 29 after five years’ service.
• Access to a wide range of learning and development opportunities
• Local Government Pension Scheme
• Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card
• Excellent wellbeing support including onsite wellbeing rooms and access to Employee Assistance Programme
• Staff representation groups and inclusion network

Application and interview

If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.

Please note you do not need to add a CV or covering letter, and these documents will not be reviewed when considering your application.

We would encourage you to visit our Join Us page, where you can find more information on the development and progression available, and view our candidate guidance.

Essential Qualifications

Educated to QCF Level 2 (5 passes) OR work experience deemed to have brought the role holder to a comparable level.

Essential Experience

Experience of working in a customer focused HR environmentproviding information and general advice.

Excellent administration skills including experience of using anIT system / software to compile management information.

Competencies and Personal Qualities

We are Emotionally Aware – Level 1

We Take Ownership – Level 1

We Collaborate – Level 1

We Analyse Critically – Level 1

Contact details for an informal discussion

To discuss the role in confidence, or for guidance on the recruitment process, please contact Dani Husband on [e-mail]

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under‑represented groups. Our aim is to recruit talented people with a diverse range of skills and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting : [e-mail]

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage any requiring reasonable adjustments to disclose this at the earliest opportunity.