Accounts Receivable Team Member - Newcastle

Balfour Beatty; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading infrastructure company in Newcastle is seeking an Accounts Receivable Operations team member. The role involves managing invoicing, cash receipting, and handling customer queries efficiently. Candidates should possess strong organizational skills, excellent communication abilities, and a proactive approach to process improvements. This position offers flexible working arrangements and a comprehensive benefits package.

Benefits

25 days of paid annual leave

Flexible working hours

Family-friendly policies

Pension and share incentive plan

Qualifications

• Must effectively manage time and deliver against deadlines.
• Must possess excellent customer service skills.
• Experience with AAT Level 2 or other professional exams is desirable.
• Must have excellent communication skills to deal with various organizational levels.
• Proven ability to work independently and as part of a team.

Responsibilities

• Raise a high volume of invoices daily according to SLA.
• Input high volume of receipts daily while adhering to metrics.
• Handle a high number of queries via phone and written forms.
• Conduct daily investigations into unapplied cash receipts.

Skills

Time management

Customer service skills

Attention to detail

Data analysis

Excellent communication

Teamwork

Process Improvement mindset

Excel proficiency

Education

GCSEs in Maths, English and IT (A-C grade)

Tools

Oracle ERP system

Job description

About the role

Balfour Beatty has an exciting opportunity for an Accounts Receivable Operations team member to join our growing team in Newcastle.

What you'll be doing

The effective and efficient Cash receipting and allocation recording of transactions and associated documents in a high volume, target driven, customer centric Shared Service operating environment:

• Raise a high volume of invoices daily in adherence with 24 hour service level agreements (SLA)
• Input a high volume of receipts daily in adherence with departmental SLA metrics.
• Ensure accurate recording of receipts/invoices raised to ensure internal controls are robust.
• Deal with a high number of queries (both telephone and written)
• Daily investigation into unapplied / unidentified cash receipts ensuring items are followed up in a timely manner, recorded accurately and actioned in line with SLAs.
• Respond to and resolve complex invoice queries from the business and colleagues within the shared service centre.
• Assist with User Acceptance Testing for new business solutions & transitions as required.
• Support ½ year and full year end audit process, providing information in a timely manner to ensure the business complies with the timetables set forth.
• Contribute to the analysis of processes and controls, suggesting improvements to drive efficiency and effectiveness of the department.
• A ‘My Contribution’ mindset with ability to drive through change deliver annual “my contribution” project
• Identify key issues and trends which may require long term action planning
• Assist with Root Cause Analysis and drive process improvements
• Engage with line management and team to drive improvements and to achieve RightFirst Time
• Identify controls improvements and areas of risk reduction
• Assist with the standardisation of business processes

Who we're looking for

The following qualities are essential:

• Have achieved an A-C grade in Maths, English and IT at GCSE or the equivalent
• Able to effectively manage time and deliver against deadlines, setting own goals and being proactive in seeking and driving improvements
• Organised and proactive – Process Improvement mind-set
• Excellent telephone manner and customer service skills
• Positive and proactive approach to all aspects of work
• Have excellent communication skills and the ability to deal with all levels of people in the organisation
• Excellent team player, able to work as part of different size teams but also independently where required
• Excellent skills in excel in able to analyse data and suggest improvements
• Flexible in approach to work, recognising patterns of work and being able to proactively support full department
• Excellent attention to detail and accuracy with data inputting and reporting.

The following experience are desirable:

• Working towards AAT Level 2 or other professional exams e.g. CIMA, ACCA, ICM.
• Excellent working knowledge of multicurrency ERP system (preferably Oracle)

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Balfour Beatty Group Enabling Functions are Legal, Finance, IT and Procurement, Communications, Health Safety and Environment, HR and Sustainability. Together, they support delivery of our Build to Last strategy whilst improving efficiencies and standardising our approach, systems and processes.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, ENEI, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [e-mail]

For further information, and to apply, please visit our website via the “Apply” button below.