Accounts Receivable Officer | Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust

Wrightington, Wigan & Leigh NHS Foundation Trust; Wigan; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional healthcare provider in Wigan is looking for an Accounts Receivable professional to manage debt recovery, ensure compliance with internal policies, and support financial processes. The ideal candidate will demonstrate strong debt management skills and the ability to work with minimal supervision to meet reporting deadlines. This role requires excellent communication and analytical capabilities, contributing to the efficient management of financial operations.

Qualifications

• Demonstrated experience in debt management and recovery.
• Ability to meet monthly deadlines for debtor reporting.
• Experience in providing support and training to non-finance managers.

Responsibilities

• Perform debt collection activities to ensure timely cash recovery.
• Monitor and manage internal key performance indicators (KPIs).
• Plan and organise workloads to meet monthly reporting timetables.
• Identify solutions to complex payment queries.

Skills

Debt management skills

High collection record

Ability to manage workload

Analytical skills

Communication skills

Job description

Working as part of a team the post holder will contribute to the efficient operation of the Accounts Receivable and Accounts Payable Team. The post holder will be responsible for the recovery of the trust debt in accordance with internal policies and procedures.

The successful candidate will demonstrate a range of debt management skills including a high collection record, the ability to manage their workload with minimal supervision, and meet monthly deadlines for debtor reporting.

37.5 hours per week, Monday to Friday.

Please note that this vacancy may close early if a sufficient number of suitable applications are received. We encourage interested candidates to apply promptly to avoid disappointment.

The post holder’s primary purpose is to perform all debt collection activities to ensure all cash is recovered in a timely manner, sales invoices are raised, and any relating queries are responded to.

Ensure internal key performance indicators (KPIs) are effectively monitored and managed.

Plan and organise their own workloads within the section to ensure that the monthly reporting timetable is adhered to.

Provide support, advice and training to non-finance managers and budget holders.

Identify solutions to complex queries.

Responsible for achieving identified objectives working within professional policies.

Choose Well – Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values.

• People at the Heart
• Listen and Involve
• Kind and Respectful
• ONE Team

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. We are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information available by contacting [e-mail] where you can also ask about how to access vaccinations.

• Responsible for the operational processes of the Accounts.
• Receivable function to ensure that all debt due to the Trust is received in a timely and accurate manner.
• Ensure all Accounts Receivable transactions are processed in accordance with departmental and organisational policies and procedures.
• Undertake debt collection activities where appropriate and resolve complex payment issues, including those of a sensitive nature.
• Process refunds of overpayments made against debtor accounts.
• Working with the Trust’s private patient officer to ensure all private patient invoices are appropriately raised and up to date price lists are maintained, identifying any solutions to any queries.
• Resolution of queries in accordance with internal timetables and deadlines.
• Compliance with internal key performance indicators (KPIs), month end and year end timetables.
• Identify financial trends using a broad range of data sources used in the department, analysing and interpreting reports.
• Design and modify complex spreadsheets/databases required by the service.
• Manage workload, switching between complex tasks as priorities change.
• Provide feedback and escalations to the AP/AR Manager.
• Communicate to finance/non finance colleagues finance policies and procedures in line with Trust SFIs (Standing Financial Instructions).

This advert closes on Thursday 4 Dec 2025