Accounts Payable Vendor Relations Specialist (German Speaking)

Vista Global; Glasgow; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global business aviation group based in the United Kingdom is seeking a Vendor Relations specialist to manage supplier interactions and resolve vendor disputes. The ideal candidate should be fluent in German and English with at least 3 years in a customer service or vendor relations role. This role offers a dynamic work environment requiring excellent analytical and communication skills.

Qualifications

• Fluency in German (C1-C2) and English required.
• 3+ years of experience in Customer Service, Vendor Relations, or Accounts Payable.
• Highly organized with strong communication and relationship-building skills.

Responsibilities

• Handle the onboarding process for new vendors.
• Manage communications with vendors regarding payments.
• Investigate and resolve vendor disputes.

Skills

Fluency in German

Customer Service experience

Vendor Relations

Analytical skills

Communication skills

Attention to detail

Tools

SAP

SoftCo

Job description

Job Profile

The Vendor Relations team acts as the primary point of contact for the firm's suppliers, ensuring effective flow of information between internal and external stakeholders, accurate maintenance of vendor master data and timely resolution of disputes. This role is a critical part of our AP process, strengthening our supplier relationships and ensuring smooth and accurate payments.

Vista Global, the global business aviation group, integrates a unique portfolio of companies offering asset-light services to cover all aspects of business aviation, through its brands. The group's mission is to lead the change to provide customers with the most advanced flying services and the very best value, anytime, anywhere around the world.

Your Responsibilities

This role will provide specialist support in managing complex vendor issues, ensuring end-to-end resolution, and assisting with German-language documentation and communication. This is an exciting opportunity for an individual with strong analytical skills, fluency in German, and a genuine interest in finance and aviation who is seeking a career within an international business.

• Handle the onboarding process for new vendors, including verification of necessary documentation (via our SLM Software).
• Manage regular communications with vendors regarding payment status, invoice submission guidelines, and other inquiries (via email and telephone).
• Communicate with German vendors natively and assist colleagues with German-language documentation.
• Provide language support to the wider Accounts Payable and Vendor Relations teams when required.
• Collaborate with Cost Control, Procurement and Analytics to provide vendors with accurate and timely information to resolve Vendor queries and disputes.
• Investigate and resolve vendor disputes, including invoice discrepancies and payment delays.
• Take ownership of complex vendor queries and follow through to full resolution.
• Maintain detailed records of disputes and resolutions for future reference and reporting.
• Ensure compliance with data accuracy, Know-your-Vendor and other related regulatory requirements.

Required Skills, Qualifications, and Experience

• Fluency in German (C1-C2 level) and English required.
• 3+ years of experience in a Customer Service, Vendor Relations, or Accounts Payable role.
• Highly organized with excellent communication and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Exceptional attention to detail and data accuracy.
• Ability to handle multiple vendor inquiries and prioritize tasks effectively.
• Familiarity with accounting platforms and AP Automation Software (SAP and SoftCo preferred but not essential).
• Ability to work in a highly pressurized, dynamic, and entrepreneurial environment.