Accounts Manager

Mansell Recruitment Group; Basildon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK recruitment agency is seeking an Account Manager to join a collaborative commercial team in Basildon. The successful candidate will manage day-to-day communications and relationships with key customers, oversee production scheduling, and drive customer satisfaction. Requirements include experience in account management within manufacturing, strong communication skills, and a full UK driving licence. The role offers a competitive salary and a 37-hour working week with additional benefits.

Benefits

Competitive salary

22 days holiday + Bank Holidays + up to 3 additional long-service days

Company pension

Free parking

Modern facilities

Complimentary refreshments

Qualifications

• Proven experience managing customer accounts within a manufacturing environment, preferably electronics.
• Confident using MRP systems and handling complex data with accuracy.
• Full UK driving licence and willingness to travel (mostly UK-based).

Responsibilities

• Act as the main point of contact for allocated customers, ensuring their needs are met.
• Manage orders from placement through to delivery, liaising closely with production and engineering.
• Monitor commercial performance and present KPIs to the senior team.
• Support negotiations for new business and continuous improvement projects.

Skills

Customer account management

Strong communication skills

Negotiation skills

Relationship-building

Commercial acumen

MRP system proficiency

Data handling

Adaptability in fast-paced settings

Job description

Account Manager

As an Account Manager, you'll join a collaborative commercial team supporting the Basildon factory. You'll manage day-to-day communications and commercial relationships with a portfolio of key customers - ensuring exceptional service, efficient order management, and ongoing business growth.

This is a customer-facing, factory-based role where you'll take ownership of accounts, oversee production scheduling, coordinate with internal teams, and drive customer satisfaction and profitability.

Key Responsibilities

• Act as the main point of contact for allocated customers, ensuring their needs are met.
• Manage orders from placement through to delivery, liaising closely with production, engineering, and quality teams.
• Handle purchase orders and support material planning with buyers.
• Prepare and attend Quarterly Business Reviews (QBRs).
• Monitor commercial performance and present KPIs to the senior team.
• Support negotiations for new business and continuous improvement projects.
• Maintain strong, proactive relationships with customers, promoting growth and efficiency.

About You

• Proven experience managing customer accounts within a manufacturing environment (electronics preferred).
• Strong communication, negotiation, and relationship-building skills.
• Commercially astute, with understanding of revenue and margin impact.
• Confident using MRP systems and handling complex data with accuracy.
• Able to thrive in a fast-paced, hands-on manufacturing setting.
• Full UK driving licence and willingness to travel (mostly UK-based).

What's on Offer

• Competitive salary (dependent on skills and experience)
• 37-hour working week (Mon-Thurs 08:00-16:30, Fri 08:00-13:30)
• 22 days holiday + Bank Holidays + up to 3 additional long-service days
• Company pension
• Free parking, modern facilities, and complimentary refreshments