Accounts Assistant, Fraser Suites

Malmaison Hotel Du Vin Holdings Limited; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global hospitality leader is seeking an Accounts Assistant to join their finance team in Edinburgh. This role involves assisting with daily bank reconciliations, managing ledgers, and ensuring effective cash control. The ideal candidate has strong communication skills, attention to detail, and the ability to work within a team. A passion for customer service and the ability to thrive in a dynamic environment is essential. Competitive pay and excellent benefits are offered.

Benefits

Discounted staff rates

Fully funded apprenticeship programmes

Cycle-to-work scheme

Health care plans

Employee Assistance Programme

Qualifications

• Proven experience in a similar role.
• Enthusiastic with a passion for customer service.
• Eligibility to work in the UK.

Responsibilities

• Assist in self-accounting for all departments.
• Reconcile forecasts and manage sales ledger.
• Liaise with reception teams regarding cash handling.

Skills

Communication skills

Teamwork

Attention to detail

Time-management

Customer service

Tools

HMS

SAP

Excel

Word

PowerPoint

Job description

Accounts Assistant – Fraser Suites Edinburgh, EH1 1PT

Rate of Pay / Hours: £13.52 an hour / 24 hours per week (Ideally 3 days in property, one day remote, 6 hours per day)

Type of Contract: Fixed term contract – 7 months (possibility of extension)

Location: Fraser Suites Edinburgh, EH1 1PT

Fraser Hospitality is a global hospitality leader with a focus on serviced apartments and hotel residences across Asia, Australia, Europe, the Middle East and Africa. Our culture is built on four core values – collaborative, real, respectful and progressive – and we promote from within to support continual learning and development for our staff.

Fraser Hospitality owns and operates six properties in the UK, including Fraser Suites, Fraser Place and Fraser Residence, located in London, Edinburgh and Glasgow. These properties offer guests a comfortable and luxurious experience for both business and leisure travellers.

What you will be doing as an Accounts Assistant

You’d make a great addition to our team. The Accounts Assistant is a key member of the finance team, assisting in self‑accounting for all departments and the property’s business. Responsibilities include reconciling, forecasting, managing sales ledger, purchase ledger and payroll. You will liaise with the reception and nights teams regarding night audit, cash handling, billing and payment practices.

Key expectations: excellent communication skills, teamwork, a hands‑on attitude, passion for hospitality and a smile. Experience in a hospitality background and familiarity with HMS/SAP is beneficial. You will work closely with the financial controller and support the property management team. Systems used include HMS, SAP, Excel, Word, PowerPoint, online banking and Procure Wizard.

Main Duties

• Carry out daily bank reconciliations of payments and credit card transactions.
• Follow up on any posting discrepancies.
• Deal with chargebacks reported through Adyen / FC.
• Prepare write‑off forms in the event of bad debts realised.
• Hold AR meetings with GM to track overdue guest/AR payments and prepare meeting minutes.
• Chase hotel invoices/overdue payments for guests’ reservations via email or phone.
• Communicate with TA regarding payments and commissions, prepare account statements and resolve overdue commission queries.
• Maintain and chase up Procure Wizard invoices, deliveries and queries.
• Set up new vendors and suppliers.
• Review vendor statements to ensure all invoices are processed and paid by accounts payable.
• Track and chase missing or incorrect vendor invoices.
• Prepare processed inter‑company invoices for GM authorisation and deliver to accounts payable regularly.
• Report issues with vendor invoices back to departments (HSK/Maintenance) for corrections.
• Organise refunds/funds transfer documentation in case of book‑outs and overpayments.
• Prepare weekly/adhoc cash collections and conduct regular float counts.
• Verify and reimburse petty cash transactions.
• Oversee the monthly stocktake.
• Assist the financial controller with SAP processing for petty cash and GM credit cards.
• Lead by example in cash control and internal security measures within the property.
• Observe and comply with health and safety policies.
• Observe and comply with company standard operating procedures.
• Assist the financial controller with other ad‑hoc tasks as they arise.

What we’re looking for

• Proven experience in a similar role.
• Excellent attention to detail and time‑management skills.
• Enthusiastic individual with a passion for customer service.
• Capable of working as part of a team that shares a passion for creating memorable experiences for guests.
• A desire to build upon leadership and team‑management skills.
• Eligibility to work in the UK.

In addition to competitive rates of pay we offer:

• Heavily discounted staff, friends and family rates at Fraser Hospitality.
• Fully funded apprenticeship programmes to support career development.
• High street discounts on a range of shops, experiences and holidays.
• Cycle‑to‑work scheme – save up to 40% on a wide range of bikes.
• Dental, optical and medical care plans from £5 per month.
• Referral schemes offering up to £1,500 for referring a friend.
• Uniforms provided.
• Wellness activities and national campaign days promoting different activities throughout the year.
• Instant access to pay via Wagestream, allowing real‑time wage tracking and up to 50% of earned money streamable.
• Commitment to wellbeing and mental health, including a fully qualified mental health first responder in each property.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• Removal of single‑use plastics and membership of Green Tourism programmes – all UK properties hold silver or bronze accreditation.
• Switch to chemical‑free cleaning systems and enzyme‑based eco‑friendly systems for kitchen cleaning.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of normal workplace hours.

Interested? Click Apply Now

Fraser Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.