Accounts Assistant

Confidential; Trafford; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme

Cycle to Work scheme

Death in Service benefit

Employee Assistance Programme

Competitive annual leave entitlement

Additional long-service holidays

Birthday holiday

Company discount scheme

Discounted gym membership

On-the-job training and opportunities 

Job summary

Confidential in Trafford Park, Manchester is seeking an Accounts Assistant to support the Credit Control team and manage day-to-day administration. The role combines finance duties with strong customer service, data accuracy, and teamwork.

You will process credit claims, raise credit notes, allocate payments, set up new accounts, and respond to customer enquiries using Sage 200 and MS Office tools. A practical, detail‑focused approach is essential.

Qualifications

• Previous administration or finance experience.
• Good organisational skills with attention to detail.
• Confidence communicating with customers by phone and email.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Ability to prioritise workloads and work in a team.

Responsibilities

• Manage the shared credit claims inbox, investigate queries and process credit notes.
• Process and allocate customer payments using Sage 200 and various platforms.
• Set up new customer accounts with required information and documents.
• Support key customer accounts, resolving account queries.
• Monitor and respond to the Credit Control inbox.
• Contact customers by phone and email regarding outstanding payments.
• Handle incoming calls and general customer enquiries.
• Assist with setting up and maintaining Direct Debit arrangements.
• Maintain accurate customer records and liaise with internal departments.
• Provide general administrative support to the Finance team.

Skills

Organised

Attention to detail

Customer communication

Teamwork

Multitasking

Education

Experience in administration or finance

Tools

Sage 200

Excel

Outlook

Job description

Accounts Assistant

Salary: £26,500 £28,500 depending on experience

Location: Trafford Park, Manchester
Hours: Monday to Friday, 40 hours per week

Permanent Contract

We are currently recruiting for an Accounts Assistant to join a busy and growing Finance team based in Trafford Park, Manchester.

This is a great opportunity for someone with previous administration or finance experience who enjoys working in a fast-paced environment, has a keen eye for detail and takes pride in providing excellent customer service.

The role will be primarily administration-focused, supporting the Credit Control team with a variety of day-to-day duties, including processing customer credit claims, raising credit notes, allocating payments and handling customer enquiries. You will work closely with colleagues across the business, helping to ensure customer accounts are maintained accurately and queries are resolved efficiently.

Key Responsibilities

• - Manage the shared credit claims inbox, investigating queries and processing customer credit notes.
• - Process and allocate customer payments using Sage 200 and various payment platforms.
• - Set up new customer accounts, ensuring all relevant information and documentation is obtained.
• - Support key customer accounts, investigating and resolving account queries.
• - Monitor and respond to the shared Credit Control inbox.
• - Contact customers by telephone and email regarding outstanding payments and account queries.
• - Handle incoming telephone calls and respond to general customer enquiries.
• - Process customer payments over the telephone.
• - Assist with setting up and maintaining customer Direct Debit arrangements.
• - Maintain accurate customer records and account information.
• - Liaise with internal departments to resolve customer queries.
• - Provide general administrative support to the wider Finance team.

About You

We are looking for someone who is organised, proactive and confident communicating with customers, with the ability to manage multiple priorities in a busy working environment.

Ideally, you will have:

• - Previous experience in an administrative or finance-related role.
• - Good organisational skills and excellent attention to detail.
• - Confidence communicating with customers over the telephone and via email.
• - Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• - The ability to prioritise workloads and work effectively as part of a team.
• - A positive, professional and customer-focused approach.

Previous experience processing credit notes would be advantageous, as would familiarity with Sage 200 or a similar accounting system. However, full training will be provided.

What's on Offer?

• - Salary of £26,500 £28,500 depending on experience.
• - Monday to Friday working hours, 40 hours per week.
• - Company pension scheme.
• - Cycle to Work scheme.
• - Death in Service benefit.
• - Employee Assistance Programme.
• - Competitive annual leave entitlement.
• - Additional long-service holidays.
• - Birthday holiday.
• - Company discount scheme.
• - Discounted gym membership.
• - On-the-job training and opportunities for development.