Accounting Support Specialist

Applied Systems UK; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance technology company is seeking an Accounting Support Specialist to join their Support Team. The role can be performed remotely or in a hybrid model from Brighton. Responsibilities include providing product support for accounting-related issues, managing escalated calls, and creating knowledgebase documentation. Candidates should have significant experience in accountancy, particularly within insurance broking, and strong customer service skills. A comprehensive benefits package is offered.

Benefits

Private Medical Insurance

Holiday and Vacation Time

Health & Wellness Days

Bonus Day for Your Birthday

Qualifications

• Experience in accountancy ideally in Insurance Broking accounting.
• Ability to methodically investigate and identify discrepancies.
• Experience in customer services.

Responsibilities

• Provide product and technical support for accounting issues.
• Record call details and investigation notes accurately.
• Manage Accounts Support queue from investigation to resolution.
• Respond to escalated calls in line with SLAs.
• Keep customers updated on issues and progress.
• Identify trends and root causes of customer issues.

Skills

Accountancy experience in Insurance Broking

Knowledge of accountancy principles

Double Entry Bookkeeping

Customer service experience

Investigate discrepancies

Software troubleshooting

Microsoft Office proficiency

Education

Relevant accountancy qualification

Tools

Accountancy software

Databases

Job description

Job Description

Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.

Position Overview

We're searching for a Accounting Support Specialist to join our Support Team team in a remote setting or hybrid from our Brighton office. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

What You'll Do

• Provide product and technical support for accounting related issues and queries for issues raised through the Support desk
• Accurately and efficiently record relevant call details and investigation notes using the incident management system, making sure that all symptoms and the customers desired outcome are recorded to ensure ease of understanding of issue raised and to enable appropriate prioritisation allocation
• Manage Accounts Support queue of cases, through investigation to resolution, working effectively, Collaboratively and responsibly to ensure client satisfaction
• Respond quickly and efficiently to escalated calls in line with defined Service Level Agreements (SLAs)
• Ensure Customer and other interested parties are kept up-to-date on issues and progress
• Identify trends and root cause of customer issues in order to create proactive long term resolutions to retain customers and reduce attrition
• Assist colleagues/other departments with accounts functionality and issues relating to testing and solutions to resolve issues
• Assist with the creation of knowledgebase documentation. Assist 1st line technicians with the creation of documentation for issues which are currently not covered

We're Excited to Learn More About You

Your experience may include:

• Comprehensive experience of accountancy ideally in Insurance Broking accounting
• Strong knowledge of accountancy principles & Management Accounts
• Double Entry Bookkeeping
• Experience working in a customer services environment
• The ability to methodically investigate and identify discrepancies and differences in accounts
• The ability to investigate and resolve software faults
• Working knowledge of Microsoft Office applications

You may have other skills or credentials, including:

• Relevant accountancy qualification
• In-depth experience using accountancy-related software packages
• Experience of using and repairing databases

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Private Medical Insurance, including Dental and Vision
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.