Account Support Specialist

Cigna; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international medical insurer is seeking an Account Support Specialist in Glasgow. You will manage broker accounts, ensuring exceptional service and timely resolutions to inquiries. The ideal candidate has customer service experience, is detail-oriented, and possesses strong interpersonal skills. This role offers full-time hours with shift rotation and opportunities for career progression.

Qualifications

• Minimum of 12 months experience in medical administration or customer service.
• Ability to meet/exceed targets and manage multiple priorities.
• B2B experience preferred but not necessary.

Responsibilities

• Serve as a dedicated account manager for brokers, delivering exceptional service.
• Proactively follow up on broker requests and ensure timely resolution.
• Identify and recommend process improvements to enhance broker experience.

Skills

Strong relationship management and interpersonal skills

Excellent attention to detail

Strong written and verbal communication skills

Self-starter with the ability to work independently

Proficient in Microsoft Office applications

Job description

Account Support Specialist

Cigna is one of the largest International Medical Insurers worldwide and can trace its roots back over 200 years. With over 35,000 employees across the world with offices in the UK, Asia, US & Middle East, Cigna has established itself as a Fortune 500 company.

We are looking for a highly motivated, focused individual to join this rapidly expanding team. You will have the opportunity to work for a forward thinking and progressive organization, within a dynamic team environment where there are tangible progression opportunities. The Position: Reporting to the Broker Sales and Support Team Manager, you will be responsible for the end to end broker service process for our CGHO intermediaries.

You will work on a rotating shift basis between the hours of 7am and 8pm, including:

• 7:00am – 4:00pm
• 9:00am – 5:00pm
• 12:00pm – 8:00pm

Experience Required

• A minimum of 12 months experience in medical administration or customer service focused organisation.
• Ability to meet/exceed targets and manage multiple priorities.
• Proficient in Microsoft Office applications.
• B2B experience preferred but not necessary
• Proven experience in managing accounts and building strong client relationships.

Skills

• Strong relationship management and interpersonal skills.
• Excellent attention to detail and high accuracy.
• Confident communicator with strong written and verbal skills.
• Comfortable and confident in proactive outreach via telephone to resolve broker enquiries and strengthen relationships.
• Proficient in Microsoft Office applications.
• Self-starter with the ability to work independently and contribute to team success

Responsibilities

• Serve as a dedicated account manager for brokers, delivering exceptional service and fostering long-term relationships.
• Proactively follow up on broker requests, ensuring resolution and communication within agreed timelines.
• Ability to work under own initiative, Monitoring and managing both your own and the central team inbox.
• Meet and exceed service targets including call volumes, talk time, and first-contact resolution.
• Collaborate with internal departments to ensure broker needs are met efficiently and effectively.
• Identify and recommend process improvements to enhance broker experience.
• Support team goals by providing assistance and sharing knowledge across the team.
• Ability to organise, prioritise and manage workflow to meet individual and team requirements.
• Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.