Account Support Representative

Komatsu; Welshpool; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading heavy equipment company in the United Kingdom is seeking an Account Support Representative to manage a portfolio of construction customers. This role involves proactive engagement and support to drive customer retention and aftermarket sales growth. The ideal candidate will have proven experience in customer account management, strong communication skills, and experience with CRM systems. The company offers a competitive remuneration package and opportunities for professional development in a diverse and inclusive workplace.

Benefits

16 weeks of paid primary carer parental leave

Income Protection Insurance

Corporate discount with Bupa

Travel discounts with various providers

$3000 referral payment program

Qualifications

• Proven experience in customer account management, sales, or parts/service support.
• Strong communication and relationship-building skills.
• Ability to identify customer opportunities proactively.

Responsibilities

• Manage a defined portfolio of customers with structured engagement plans.
• Build relationships by providing proactive sales support.
• Collaborate with internal teams to deliver seamless customer experiences.

Skills

Customer account management

Sales support

Communication skills

Organisation

Proactive mindset

Tools

CRM systems (Microsoft Dynamics)

Job description

At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

The Opportunity

We are seeking a motivated and customer-focused professional to join our Komatsu Customer Support Centre (KCSC) as an Account Support Representative.

In this role, you will proactively manage a portfolio of construction customers to drive customer engagement, retention, and aftermarket sales growth. Acting as a trusted advisor, you'll anticipate customer needs, identify opportunities for improvement, and deliver timely, value-based solutions that keep their operations running efficiently.

You will partner with sales, technical, and marketing teams to provide responsive, insight-led support ensuring every interaction adds value to our customers' business and strengthens Komatsu's position as a trusted partner.

This position is ideal for someone ready to advance their career in sales and customer account management, with opportunities for ongoing professional development in a global business.

Role Located: Welshpool, WA

Roster: Monday - Friday, 38 hours per week

What You'll Be Doing:

• Manage a defined portfolio of customers, maintaining regular contact through structured engagement plans.
• Build strong, lasting relationships by providing proactive sales support and aftermarket solutions.
• Prepare accurate quotes and follow up to maximise conversion and retention.
• Use CRM and data insights to forecast needs, identify trends, and drive growth opportunities.
• Collaborate with internal teams to resolve issues quickly and deliver seamless customer experiences.
• Promote Komatsu's lifecycle value proposition and support our commitment to operational excellence.
• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

What We're Looking For:

• Proven experience in customer account management, sales, or parts/service support.
• Strong communication, relationship-building, and organisational skills.
• Proactive mindset with the ability to identify customer opportunities and follow through.
• Commercial awareness and comfort working with CRM systems (Microsoft Dynamics or similar).
• Previous experience in construction, mining, or industrial equipment sectors is highly regarded.

Ready to get started? Simply hit the apply now button!

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.