Account Services Client Implementation Analyst, Assistant Vice President

State Street; City Of London; On-site; GBP 90,000 - 130,000; Full time

Job summary

State Street is seeking an Account Services Client Implementation Analyst in London to guide clients through Alpha Platform implementations. You will gather requirements, design operating models, and liaise between business, implementation, and technology teams.

Strong communication and collaboration are essential for success. You will lead workshops, document requirements, and provide subject matter expertise while supporting testing and post-production transitions.

Qualifications

• Bachelor's degree in business, accounting, finance, MIS or related field.
• 8+ years’ experience in business process or data analysis, operating model design, or transformation projects.
• Ability to write SQL code for data analysis a plus.

Responsibilities

• Explain the State Street standard operation model for Account Services to clients.
• Provide detailed business analysis and advice on current and future state Alpha F2B operating models.
• Develop use cases to document requirements and liaise with stakeholders to establish requirements.
• Maintain knowledge of STT F2B products for configuration, demonstrations, and SME activities.
• Support testing activities and post-production transition with test plans and scripts.
• Lead client-facing efforts in requirements gathering and technical standard definitions.
• Compile, analyze and interpret information related to complex business processes.
• Collaborate with team members to share best practices and develop global processes.
• Run meetings/workshops to explain and walk through business requirements.

Skills

Client relationship

Business analysis

Requirements gathering

Operating model design

Communication skills

Stakeholder liaison

Collaboration

Workshop facilitation

Education

Bachelor's degree in Business/Finance/IT

Tools

SQL

Job description

Who we are looking for

State Street Account Services Implementation team is seeking a versatile individual with strong client relationship and business analysis skills to help guide our clients through the implementation of the Account Services products as part of the Alpha Platform. A successful candidate must possess skills in complex business analysis with expertise in functional requirements gathering and operation model design. Communication is key in this role and demonstratable through excellent verbal, written, and presentation skills. A proven track record of the ability to gather and interpret client requirements, liaise between business/implementation and technology teams specializing in Front Office, Middle Office & IBOR. Strong collaboration skills are a must.

Why this role is important to us

The team you will be joining is a part of Global Delivery business line and focuses on the implementation of Clients onto the Front to Back platform. The platform gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. These solutions range from front office, middle office, core custody, accounting, fund administration, complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, the tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As an Account Services Client Implementation Analyst you will

• Explain to the client the State Street standard operation model for Account Services.
• Provide detailed business analysis and advice to clients (internal and external) on current and future state Alpha F2B operating models
• Liaise with stakeholders in order to establish and document implementation requirements specific to in scope services, develop “use cases” to document requirements
• Maintain an excellent working knowledge of the STT F2B product offering to perform subject matter expert activities, consultancy, implementation configuration and demonstrations specializing in Account Configuration and Maintenance
• Support testing activities and immediate post-production transition with the support of test plan development and test scripts
• Assist individual client implementation efforts specializing in Front and Middle Office Account Configuration and Maintenance
• Play a lead client facing role in requirement gathering, development, definition and controlling of technical standards and methodologies
• Independently compile, analyze and interpret information related to complex business processing
• Document project requirements using clear, concise language, consistent with the appropriate methodologies
• Collaborate with other team members to share best practices, raise issues, develop consistent global processes
• Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.
• Run meetings/workshops to explain and walk through business requirements

What we value

These skills will help you succeed in this role

• Demonstrated excellence in business writing, development of business process flow diagrams, making comparisons regarding current and future processes, and effective communication
• Ability to analyze entity-relationship diagrams and logical data models to validate design against requirements
• Experience leading Client workshops for requirements gathering
• Ability to understand complex topics and explain them in a simple way
• Excellent oral and written communication skills for diverse audiences with excellent facilitation

Education & Preferred Qualifications

• Bachelor's degree in Business, Accounting, Finance, MIS, Information Technology, or related field of study
• 8+ years’ experience business process or data analysis, Operating Model Design, or participation in transformation projects
• Ability to write SQL code for data analysis a plus

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

End Date: October 30, 2026