Account & Relationship Manager – Freight Forwarding

SDW Recruitment Ltd; England; On-site; GBP 42,000 - 53,000; Full time

Job summary

A leading recruitment agency is seeking an experienced account manager in Southampton to handle key customer accounts in logistics. You will be responsible for ensuring client satisfaction, identifying growth opportunities, and developing strategic plans. Essential qualifications include previous logistics experience and strong communication skills, with a salary range of £42K-£53K plus benefits including a performance-based bonus and pension scheme.

Benefits

Performance-based bonus scheme

Company car allowance

Pension scheme

Qualifications

• Previous logistics / freight forwarding experience is necessary.
• Proven experience in account management or customer development.
• Full driving licence for regular client visits.

Responsibilities

• Manage a portfolio of key customer accounts.
• Ensure ongoing customer satisfaction and relationship strengthening.
• Identify growth opportunities and develop strategic account plans.

Skills

Strong communication and negotiation skills

Excellent customer service

IT skills

Job description

Do you have strong account management and commercial experience gained within the logistics sector?

Our client provides international logistics & supply chain services to a wide customer base, from retailers to SMEs. The company is looking to add to their commercial team in Southampton, working closely with the Commercial Director & the operations team.

In this role, you’ll focus on managing and developing existing customer relationships — ensuring service excellence, identifying growth opportunities, and maximising account potential.

The Role

You’ll take full responsibility for a portfolio of key customer accounts, acting as the main point of contact and ensuring their ongoing satisfaction. Your focus will be on strengthening relationships, identifying opportunities for added value, and developing long-term strategic account plans. You will work closely with internal teams to ensure seamless delivery and continuous improvement.

Essential Criteria

• Previous logistics / freight forwarding experience
• Proven experience in account management or customer development
• Full driving licence – regular client visits
• Strong communication and negotiation skills
• Excellent customer service and IT skills

About the Company

Our client has offices throughout the globe and has a great reputation as a market leader in their field. The Southampton office offers an excellent working environment, with friendly & supportive management.

Salary & Benefits

Our client is looking to pay between £42K – £53K for the right candidate, plus performance-based bonus scheme, company car allowance, and pension scheme.

Apply now as our client is keen to hold interviews & recruit asap.