Account Mgmt Manager

CBRE; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global provider in facilities management is seeking an Account Management Manager in Aberdeen City. This role involves overseeing a team dedicated to delivering client commitments, managing team performance, and ensuring service levels are met. Ideal candidates should hold a Bachelor's degree and have 3-5 years of relevant experience in management. This position offers a dynamic work environment with opportunities for professional growth.

Benefits

Dynamic work environment

Opportunities for professional growth

Qualifications

• 3-5 years of relevant experience in management roles required.
• Experience in staff training, development, and performance management preferred.
• Ability to handle sensitive information and performance expectations.

Responsibilities

• Oversee and manage a small to medium-sized team.
• Conduct performance evaluations and coaching.
• Coordinate daily activities and schedule tasks.
• Consult with client leadership to define business requirements.
• Monitor client service level performance and address risks.

Skills

Leadership skills

Microsoft Office proficiency

Coaching and mentoring

Effective communication

Education

Bachelor's degree preferred

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for an Account Management Manager.

As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments. This is part of the Operations Management job function. Your team will coordinate staff functions and operations that support the organization's goals and strategies.

Responsibilities and daily activities:

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, cross‑train staff and set and track staff and department deadlines.
• Mentor and coach as needed.
• Consult with client and account leadership to define business requirements and investigate various approaches to attain end results.
• Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service the account and build strategic operational plans.
• Be responsible for meeting the budget and maintaining relationships with clients.
• Identify growth opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded.
• Present findings to account leadership.
• Prioritize open issues and tasks, working closely with both internal and client cross‑functional teams, serving as a point of contact for key systems and processes.
• Manage client and account team expectations regarding the scope of work and responsibilities, ensuring daily performance and ongoing delivery against contractual obligations.
• Lead by example and model behaviours that are consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how it integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes.

Qualifications and Skills:

• Bachelor's degree preferred with 3‑5 years of relevant experience. If you do not hold a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency and effectiveness of the job discipline and department.
• In‑depth knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).

About CBRE Global Workplace Solutions:

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on shared values—respect, integrity, service and excellence—and we value diverse perspectives, backgrounds and skillsets. At CBRE, you have the opportunity to chart your own course and realise your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.