Account Manager - UK/I

ElevenLabs; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Job summary

ElevenLabs is seeking a customer success leader to own a defined book of business across the UK & Ireland from a remote-first setup. You will onboard, enable, and grow customers on ElevenLabs’ platform, drive renewal and expansion, collaborate with Sales, Engineering, Product, and Marketing, and own revenue outcomes with a focus on Gross and Net Revenue Retention.

You will develop strong, long-term partnerships, navigate complex enterprise environments, and shape adoption strategies across web,

Qualifications

• 5+ years in Customer Success, Account Management or Technical Account Management in complex B2B SaaS/AI/ML products in the UK & Ireland region.
• Experience owning and managing a defined Book of Business.
• Experience working across the UK & Ireland; knowledge of landscape and cultural nuances.
• Familiarity with building and deploying AI agents.
• Strong builder mindset; able to thrive in ambiguity and drive revenue outcomes.
• Experience with API integrations and SDK navigation.
• Proven cross-functional collaboration with Sales, Engineering, Product, and Marketing.
• Track record of revenue ownership including renewals and cross-sell.
• Excellent problem-solving, technical, and analytical skills; strong communication.
• Self-motivated; capable of working independently in remote or distributed teams.

Responsibilities

• Onboard, enable, and grow ElevenLabs’ customers across the UK & Ireland region.
• Own defined book of business including renewals, expansion and cross-sell end-to-end.
• Advise on production deployment; analyze usage and performance data to reduce friction.
• Collaborate with Sales, Engineering, Product, and Marketing to turn technical wins into revenue.
• Drive Gross Revenue Retention and Net Revenue Retention targets.

Skills

Customer Success

Account Management

Technical Account Management

B2B SaaS

AI/ML products

UK & Ireland market

Revenue retention

Cross-sell

Renewals

Stakeholder management

Tools

API Integrations

SDKs

Job description

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human‑like AI voice model. Today, we serve millions of users and thousands of businesses - from fast‑growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex‑founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

Excellence everywhere: Everything we do should match the quality of our AI models.

Global team: We prioritize your talent, not your location.

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

This is a builder’s role, where you’ll own both the technical depth and commercial outcomes for some of ElevenLabs’ most exciting customers across the UK & Ireland region, sitting at the intersection of product, engineering, and revenue.

You’ll get ahead of the problem. You’ll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use‑cases and own the solution end to end. You’ll own the number too: renewals, expansion and cross‑sell. Success here means driving real revenue retention and growth for your book of business.

What this looks like day to day

You’ll run onboarding, enablement, and growth across ElevenLabs’ full platform, core speech models, creative tools, and Agents. You’ll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.

You’ll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross‑sell, and net expansion. You’ll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

Requirements

5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region

Proven experience of owning and managing a defined Book of Business

Proven experience working across the UK & Ireland market. Knowledge of the landscape and cultural nuances

Familiarity and experience with building and deploying AI agents

Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes

Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs

Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams

Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross‑sell opportunities along with renewals

Excellent problem‑solving, technical, and analytical skills to address customer needs and concerns

Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization

Self‑motivated and able to work independently in a remote or distributed team environment

Location

This role is remote‑first, so it can be executed from anywhere in the UK or Ireland.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.