Account Manager - STR - London, UK

CoStar Group, Inc.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global real estate information provider is seeking an Account Manager in London. You will foster client relationships and manage the sales cycle in the hospitality sector. The ideal candidate has a proven sales track record, excellent communication skills, and the ability to build strong relationships. This position offers comprehensive benefits, including medical cover and a competitive pension.

Benefits

Full private medical cover

Dental cover

Life assurance

28 days annual leave

Competitive pension

Season ticket loans

Enhanced maternity and paternity pay

Qualifications

• Proven track record of sales success in the travel and hospitality space.
• Outstanding communication and presentation skills.
• Excellent organizational skills with the ability to work effectively.

Responsibilities

• Nurture and grow the existing client base.
• Take ownership of the full sales cycle.
• Build strong relationships with decision-makers.

Skills

Sales success in hospitality

Communication skills

Organizational skills

Client relationship management

Problem-solving

Presentation skills

Education

Degree level or equivalent experience

Job description

Account Manager - STR - London, UK

Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. STR, its hospitality data benchmarking and analytics business, is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry, delivering confidential, accurate and actionable data to empower clients to strategize and compete.

Role Description

As a successful Account Manager at STR reporting to a Regional Director, your role will be to nurture and grow your existing client base and source new business in your designated region.

Responsibilities

• Become an expert in CoStar and Benchmark’s critical information solutions.
• Gain a thorough understanding of your clients and their needs.
• Take complete ownership of the full sales cycle including prospecting, demoing, closing and renewing.
• Retain and grow revenues in your assigned territory by nurturing client relationships, identifying new stakeholders and interested parties to promote new opportunities for Benchmark sales.
• Build and maintain strong, consultative, long‑term relationships with key decision‑makers and stakeholders at the C‑level and other senior executive levels.
• Conduct a high level of in‑person client and prospect product demonstrations.
• Represent STR and CoStar by hosting and attending industry events and networking with hospitality professionals in your market.
• Collaborate with CoStar and STR sales representatives to ensure effective execution of account strategies.
• Ensure exceptional customer satisfaction through timely and effective issue resolution, proactive communication and regular feedback.
• Provide valuable insight to all participants in the hospitality industry, including owners, operators and brands.

Qualifications

• Proven track record of sales success – most successful people generally have experience hunting and retaining business in the travel and hospitality space. Other sales backgrounds will be considered.
• Demonstrated ability to maintain and grow clients over the medium and long‑term, providing excellent service and being comfortable with sales cycles that can run 1–12 months or longer.
• Outstanding communication, presentation and objection handling skills with the confidence and patience to make complex proposals.
• Excellent organisational skills and the ability to work to metrics in an intelligent, effective manner.
• Education: degree level or equivalent experience.
• A consultative selling style with account management techniques to grow accounts over time.
• Affinity for building relationships with clients and helping them problem‑solve.
• Ability to navigate a large organisation – identify decision‑makers, influencers and blockers, and align stakeholders.
• Ability to travel across Europe.
• Fluency in any European language (desirable).
• Previous work experience within or knowledge of the hotel and travel industries (desirable).

What’s in it for you?

Working at CoStar Group means you’ll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. The role is based in the iconic Blue Fin Building and offers a full private medical cover, dental cover, life assurance, member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and many additional perks.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing.