Account Manager - SMB

Traveltechessentialist; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global travel and expense management platform is seeking an Account Manager to oversee small and medium-sized accounts in the UKI markets. The role focuses on customer satisfaction and requires significant account management experience. Key responsibilities include portfolio ownership, relationship development, and identifying growth opportunities. The ideal candidate must be fluent in English and have a background in the travel industry, with strong analytical and presentation skills.

Benefits

Competitive compensation, including equity

Generous vacation days

Health perks including private healthcare

Flexible compensation plan

Travel events

Mental health support

Exponential growth opportunities

Volunteering hours

Work from anywhere allowance

Parental leave

Qualifications

• Significant experience in account management or customer success is required.
• Great prioritisation and time management skills are essential.
• Result-oriented mindset while keeping customer satisfaction as your top priority.

Responsibilities

• Own a portfolio of small and medium (SMB) customers within UKI markets.
• Develop engagement with accounts and key decision-makers.
• Identify growth opportunities and add new business.

Skills

Fluent in English

Travel industry experience

Account management experience

Outstanding presentation skills

Analytical skills

Job description

About Us

TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.

TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025, we raised Series E funding at $2.7 billion valuation, alongside our acquisition of Yokoy, to become the leader in integrated travel and expense management.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

The Role

We are looking for a customer-oriented and result-driven candidate to join our Account Management Team. As an Account Manager at TravelPerk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. In this role, you will be responsible for a portfolio of small and medium-sized accounts (SMB) within the UKI markets.

What will you be doing?

• Own a portfolio of small and medium (SMB) customers within our UKI markets.
• Develop a high level of engagement with your accounts and key decision-makers that shape their business travel programmes.
• Gain a deep understanding of your customers' business and be able to leverage this information to ensure that the customer maximises their usage of TravelPerk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Be an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
• Leverage data analytics to provide clients with regular business reviews, reports, and presentations to senior stakeholders.
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long-term solutions.
• Act as a key contact between the internal TravelPerk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
• Effectively prioritise your time in order to maximise impact in key business areas.

What you will need to succeed?

• Fluent in English
• Travel industry experience
• Significant experience in account management or customer success is required (SMB)
• Outstanding presentation & communication skills and the ability to build deep relationships.
• Great prioritisation and time management skills.
• Result-oriented mindset while keeping customer satisfaction as your top priority.
• Great ability to analyse and translate data for your customers.

On top of that, you will only be the right candidate if you are...

• Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
• You seek feedback early and often and are open to both give and take constructive criticism.

Our Benefits

• Competitive compensation, including equity in the company;
• Generous vacation days so you can rest and recharge;
• Health perks such as private healthcare or gym allowance, depending on location;
• Flexible compensation plan to help you diversify and increase the net salary;
• Unforgettable TravelPerk events, including travel to one of our hubs;
• A mental health support tool for your well-being;
• Exponential growth opportunities;
• VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
• Work from anywhere in the world allowance of 20 working days per year;
• Parental leave: 12 to 16 weeks, based on location and eligibility factors.

How We Work & Values

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of one of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base—, and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.

We provide relocation assistance for certain roles. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.