Account Manager - Selfridges Trafford Park

HOUSE OF CREED; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fragrance company in Manchester is seeking an experienced Account Manager to lead the Creed Fragrance division in Selfridges Trafford Park. This role demands strong sales skills, team leadership, and the ability to deliver exceptional customer service. The successful candidate will benefit from a competitive commission and extensive career development opportunities.

Benefits

32 days paid annual leave

Monthly competitive commission structure

Extra day off for your birthday

Product allocation with discount

Clothing allowance

Pension contribution

Career progression & Training

Length of service rewards

Qualifications

• Proven track record in retail sales and management, especially in luxury fragrance.
• Exceptional leadership abilities and effective team management skills.
• Extensive knowledge of luxury products, especially fragrances.

Responsibilities

• Develop product knowledge and lead a team of Luxury Brand Ambassadors.
• Achieve sales targets and manage optimal stock levels.
• Cultivate relationships with stakeholders and manage promotional activities.

Skills

Retail sales management

Leadership

Customer service

Sales strategy

Team management

Product knowledge

Job description

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking for an Account Manager to join our esteemed department store in Selfridges Trafford Park, Manchester, tasked with overseeing our Creed Fragrance division. This role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products, and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week.

Key responsibilities

• Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation and ongoing training to Luxury brand Ambassadors.
• Sales Excellence and Stock Management: Strategically achieve sales targets and maintain optimal stock levels. Deliver exceptional customer service to create memorable experiences and foster brand loyalty. Uphold impeccable standards of visual merchandising at the fragrance counter.
• Relationship Management: Cultivate and maintain strong relationships with stakeholders, both internally and externally. Collaborate with external agencies to execute promotional activities effectively.
• Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.
• Market Awareness: Stay informed about industry trends and provide strategic insights to enhance business performance.
• Communication and Reporting: Maintain transparent communication channels with superiors and stakeholders. Provide regular reports on sales performance and relevant activities.
• Leadership and Motivation: Exemplify positive leadership qualities and promptly address any challenges within the team. Clearly communicate expectations and provide ongoing support and guidance.
• Promotional Activities: Identify and capitalize on promotional opportunities to maximise brand visibility and sales. Collaborate with relevant parties to ensure the success of promotional initiatives.

Qualifications and Skills

• Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
• Exceptional leadership abilities and effective team management skills.
• Extensive knowledge of luxury products, with a focus on fragrances.
• Demonstrate ability to exceed sales targets and drive business growth.
• Strong organisational skills and proficiency in administrative tasks.
• Familiarity with retail industry regulations and compliance standards

Line of reporting: This role reports into the Sales and Education Manager

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.

Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

This role is based in Selfridges Trafford Park.

Benefits

• 32 days paid annual leave (pro rata for part time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & Training
• Length of service rewards