Account Manager : Scotland

Palmer McCarthy; Scotland; Remote; GBP 35,000 - 50,000; Full time

Job summary

A well-established security solutions provider is seeking an Account Manager (Contract Manager) to manage key client accounts across Scotland. This role emphasizes client relationship management and requires regular site visits and operational coordination. Ideal candidates should have experience in account or contract management within security services and a proactive approach to service delivery. This position offers the opportunity to make a significant impact on client satisfaction during a growth phase.

Qualifications

• Experience in Account Management or Contract Management within security services.
• Strong background in client relationship management and on-site service delivery.
• Confident in conducting site visits and engaging with clients.

Responsibilities

• Manage and develop relationships with clients across Scotland.
• Conduct regular site visits and service reviews.
• Ensure security solutions are delivered and maintained effectively.

Skills

Client relationship management

Service delivery

Operations coordination

Upselling

Technical discussion

Proactivity

Job description

Our client is a well-established provider of comprehensive security solutions, supporting major projects across construction, infrastructure, power, and industrial sectors. Their offering includes temporary technology solutions (such as RDCs and Security Eyes), manned guarding, and selected fixed-system installations.

With a strong and growing client base across Scotland, the business is now investing in dedicated account management to ensure exceptional service delivery and support continued growth.

This role is ideal for someone who excels in client relationships, service delivery, and on-site engagement—not a cold-sales position, but a hands-on, customer-focused account management role.

The Role

As Account Manager (Contract Manager), you will take ownership of several key client accounts across Scotland. You will be responsible for maintaining high service standards, deepening client relationships, and identifying opportunities to enhance and expand the services provided.

This is a field-based, client-facing role involving regular site visits, close communication with site managers, and coordination with internal teams. You will be joining a busy and committed team and will play a vital part in supporting client satisfaction and business growth.

Key Responsibilities

Client Relationship Management

• Manage and develop relationships with a portfolio of established clients across Scotland.
• Conduct regular site visits and service reviews to ensure client satisfaction.
• Liaise directly with site managers and operational contacts to resolve issues and maintain service levels.

Service Delivery & Operational Coordination

• Ensure that temporary security technology (RDCs, Security Eyes) and guarding solutions are delivered and maintained effectively.
• Work closely with internal operations, engineering, and HR teams to support deployments and staffing requirements.
• Assist with recruitment coordination for site security officers when necessary.

Account Growth & Upselling

• Identify opportunities to expand service offerings or enhance current service provisions.
• Provide basic technical guidance on security products, escalating detailed queries to technical teams as required.
• Support ongoing development of major accounts including Celtbrae (now partly Oreos), Story Contracting, SPL Power Lines, and OCO Group.

Reporting & Administration

• Maintain accurate account information and site notes.
• Provide regular updates to senior management regarding service performance, risks and opportunities.

About You

• Experience in Account Management or Contract Management, ideally within security services or a related operational field.
• Strong background in client relationship management and on-site service delivery.
• Confident conducting site visits and engaging with clients at all levels.
• Ability to identify upsell opportunities and proactively support client needs.
• Comfortable discussing basic technical security solutions (training provided).
• Personable, reliable, and proactive, with a focus on service excellence.
• Experience within security services, including temporary tech or manned guarding.
• Background in construction, infrastructure, utilities, or similar sectors.
• Understanding of operational processes within guarding contracts.

Location & Working Pattern

Based in Scotland, covering multiple client sites across the region.

Field-based role with significant travel to client locations.

Occasional office visits may be required.

Why This Role?

Work with a respected security provider with a strong Scottish presence.

Opportunity to manage major accounts—not a cold-sales role.

Join a supportive team during an exciting period of growth.

Make a meaningful impact by improving service delivery and client satisfaction across key national projects.