Account Manager – Print Industry

Taylor Higson; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading print manufacturer in Manchester is seeking an experienced Account Manager to deliver outstanding service and manage client relationships. The ideal candidate will have a strong background in sales or customer service in the print industry, possess excellent communication skills, and demonstrate the ability to multitask. This role offers competitive salary and opportunities for growth within the company.

Qualifications

• Previous experience in sales or customer service role within the print industry is essential.
• Ability to multitask and manage several responsibilities at once.
• Strong written and verbal communication skills.
• Excellent organisational skills with strong attention to detail.
• Proficiency in Excel preferred.

Responsibilities

• Act as the main point of contact for client needs, enquiries, and concerns.
• Build and strengthen long-term client relationships.
• Manage and maintain existing house accounts.
• Prepare quotes, negotiate pricing, and process sales orders.
• Conduct after-care follow-ups to ensure client satisfaction.

Skills

Sales or customer service experience in the print industry

Ability to multitask

Strong written communication skills

Strong verbal communication skills

Excellent organisational skills

Proficiency in Excel

Job description

Account Manager – Print Industry

Location: Manchester (On-site)
Salary: Competitive, dependent on experience

Due to continued growth, this leading print manufacturer based in Manchester is on the lookout for a print experienced Account Manager, someone who is going to progress through the business and has potential to grow!

This is a key role for someone who can deliver outstanding service, develop existing accounts, manage client relationships, and act as a trusted link between the business and its customers.

Role Purpose

• Act as the main point of contact for client needs, enquiries, and concerns.
• Build and strengthen long-term client relationships.
• Maintain accurate records on the CRM system, including contact and delivery information.
• Work closely with the production team to ensure timely and accurate delivery of orders.
• Develop a strong understanding of our products and services to support upselling and cross-selling opportunities.

Key Responsibilities

• Handle incoming enquiries from existing customers and support their day-to-day requirements.
• Manage and maintain existing house accounts, ensuring consistent service and customer satisfaction.
• Prepare quotes, negotiate pricing, and process sales orders.
• Manage client orders from initial booking through to final delivery.
• Purchase required materials for client orders when necessary.
• Address customer concerns promptly and professionally, resolving issues where possible.
• Escalate client needs or concerns to senior management when required.
• Explain costs and payment terms when discussing new agreements with clients.
• Conduct after‑care follow‑ups to ensure client satisfaction with delivered products/services.
• Provide insights to the sales and marketing teams by monitoring product performance, competitor activity, and customer feedback.

Required Skills & Experience

• Previous experience in a sales or customer service role within the print industry is essential.
• Ability to multitask and manage several responsibilities at once.
• Strong written and verbal communication skills.
• Excellent organisational skills with strong attention to detail.
• Proficiency in Excel (preferred).