Account Manager - MRP

Gallagher; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a dynamic team in the heart of risk management at an innovative firm. As an Account Manager, you'll handle the full life cycle of accounts, ensuring client needs are met while maintaining profitability. This role offers a unique opportunity to develop your career and make a significant impact in a supportive environment. With a focus on building strong client relationships and providing exceptional service, you'll thrive in a fast-paced setting where your contributions are valued. Embrace the challenge and become part of a legacy of excellence in the insurance industry.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x basic salary)

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Discounted gym memberships

Season ticket loan

Emergency back-up family care

Volunteering days

Access to discount voucher portal

Qualifications

• Experience in account management with a focus on customer service.
• Working towards or holding CII qualifications is desirable.

Responsibilities

• Manage the full life cycle of accounts from new business to renewal.
• Build and maintain positive client relationships.

Skills

Customer Service

Communication Skills

Attention to Detail

Risk Management

Time Management

Education

Chartered Insurance Institute Qualifications (Cert CII/Dip CII)

GCSE or equivalent

Tools

Acturis

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Are you interested in a fast-paced role in the heart of our business? Our Major Risks Practice Division based out of London office is seeking an organised and technically minded Account Manager to join our brilliant team.

Our Major Risks Practice Division is composed of strong Account Managers who take pride in providing the best possible service for our clients, all driven to succeed. If you share this attitude, we look forward to hearing from you.

You will be responsible for providing account servicing support for your accounts while maintaining profitability.

This role will report directly to an MRP Team Leader, and you will work with a number of Directors on the accounts you support. Working alongside the wider team and our strong client base, this is an excellent opportunity to progress your career within Gallagher.

How you'll make an impact

• Handling the full life cycle of accounts management – from new business involvement to conversion and renewal.
• Building positive relationships with clients to fully meet and understand their needs.
• Providing support to assigned accounts across multiple trades and industries, covering many classes of insurance.
• Day-to-day handling of accounts and any queries or projects that may arise.

About You

• Holding or working towards Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable, as is being educated to GCSE standard or equivalent.
• Larger commercial to corporate insurance cross-class experience is desirable.
• Experience working to targets within a regulated, measurable framework and achieving SLAs.
• Risk-aware in handling customer information, able to recognise potential risks and seek advice when required.
• Experience in rapport-building and providing solid customer service with outstanding communication skills.
• Due diligence and process-driven, able to meet deadlines, plan, organise, and analyse information.
• Highly accurate with strong attention to detail, using initiative when assisting team members.
• Fully proficient in Acturis.
• Eligible to work in the UK.

#LI-JJG

Compensation and benefits

Along with a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits.

Minimum core benefits include:

• Minimum of 25 days holiday, plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme with Gallagher contributions.
• Life insurance paying 4x your basic annual salary, with options to top-up to 10x.
• Income protection covering up to 50% of your annual income, with top-up options.
• Health cash plan or Private medical insurance.

Additional benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan at a discount.
• Share incentive plan, HMRC approved.
• Critical illness cover.
• Discounted gym memberships at over 3,000 gyms nationwide.
• Season ticket loan.
• Access to a discount voucher portal.
• Emergency back-up family care.
• And many more…

We value inclusion and diversity

Inclusion and diversity are core to our business, embedded into our organization. Gallagher has a long-standing commitment to sustainability and community support.

We embrace employees’ diverse identities, experiences, and talents to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. We are Disability Confident Committed, ensuring our recruitment process is inclusive and accessible. If you require reasonable adjustments, contact [e-mail]. We are committed to equal employment opportunity and prohibit discrimination based on protected characteristics, providing reasonable accommodations when needed.

Additional Requirements

• Holding or working towards Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable, as is being educated to GCSE standard or equivalent.
• Larger commercial to corporate insurance cross-class experience is desirable.
• Worked to targets within a regulated, measurable framework and achieved SLAs.
• Risk aware in handling customer information. Able to recognise potential risk and seek advice when required.
• Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
• Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information.
• Highly accurate with a strong attention to detail, using initiative when assisting team members.
• Fully proficient in Acturis.
• Eligible to work in the UK.

Role Responsibilities

• Handling the full life cycle of accounts management – from new business involvement to conversion and renewal.
• Building positive relationships with clients to fully meet and understand their needs.
• Providing support to assigned accounts within multiple trades and industries across many classes of insurance.
• Day-to-day handling of accounts and any queries or projects that may arise.