Account Manager (Make Ready)

Churchill Services; England; On-site; GBP 37,000 - 39,000; Full time

Job summary

A leading facilities management provider based in the UK is seeking a Cleaning Account Manager to oversee cleaning services across Oxfordshire, Berkshire, and Buckinghamshire. This dynamic role involves leading a motivated cleaning team, ensuring high service standards, and maintaining client satisfaction. The ideal candidate has strong leadership abilities, financial acumen, and experience in commercial cleaning. Excellent benefits include employee ownership, 33 days holiday, and ongoing training opportunities.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access

Paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Wellbeing, Diversity & Inclusion initiatives

Recognition and rewards

Qualifications

• Proven leadership and motivational skills.
• Experience in financial forecasting and budgeting.
• Solid understanding of Health & Safety systems.

Responsibilities

• Build and maintain strong client relationships.
• Oversee quality of service delivery.
• Recruit, manage, and coach cleaning teams.
• Conduct reports, audits, and project reviews.
• Lead contract and specification review meetings.
• Ensure full compliance with Health & Safety procedures.
• Identify opportunities for continuous improvement.

Skills

Leadership and motivational skills

Financial forecasting

Health & Safety systems understanding

Client relationship management

Education

Management Qualification

Job description

Based across Oxfordshire, Berkshire and Buckinghamshire

£37,000 - £39,000 per annum depending on experience

We're looking for an experienced Cleaning Account Manager to join our growing Make ReadyDivision, overseeing a large emergency services contract across Oxfordshire, Berkshire and Buckinghamshire. With several exciting new business wins across the capital, there's never been a better time to become part of our expanding team.

In this dynamic and fast‑paced role, you'll lead and inspire a team of cleaning operatives to deliver exceptional service standards across 2 locations. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction.

As a Cleaning Account Manager, you will:

• Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
• Oversee and uphold the quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams, fostering a motivated and high‑performing workforce.
• Conduct regular reports, audits, and project reviews to support the Operations Manager and meet contractual requirements.
• Lead contract and specification review meetings with clients to ensure ongoing alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost efficiencies, and account growth.

As a Cleaning Account Manager, you will have:

• Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts or working with corporate clients.

This is an excellent opportunity for a driven professional who takes pride in maintaining high standards and delivering outstanding results. If you're ready to take the next step in your cleaning management career, we'd love to hear from you.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What's in it for you?

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.

Qualifications

Key Qualifications

• Management Qualification