Account Manager (Make Ready)

Churchill Group; England; On-site; GBP 37,000 - 39,000; Full time

Job summary

A leading facilities management provider in the UK is seeking an experienced Cleaning Account Manager to oversee a large emergency services contract across Oxfordshire, Berkshire, and Buckinghamshire. Your role involves leading a team, managing client relationships, ensuring quality service, and identifying opportunities for growth. With strong leadership and motivational skills, you will help maintain high standards and client satisfaction in this dynamic position. This is an excellent opportunity for career advancement in a rapidly growing company.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

Life assurance cover

24/7 GP access and wellness support

Two paid volunteering days

Exclusive perks and discounts

Ongoing training and development

Wellbeing initiatives

Recognition and rewards

Qualifications

• Proven leadership and motivational skills necessary for this role.
• Understanding of financial forecasting and budgeting required.
• Familiarity with Health & Safety systems in cleaning industry is essential.
• Experience with commercial cleaning contracts or corporate clients required.

Responsibilities

• Oversee service delivery quality across all locations.
• Build and maintain strong client relationships for satisfaction.
• Recruit and manage cleaning teams effectively.
• Conduct audits and project reviews with clients.
• Lead contract review meetings to ensure alignment.
• Ensure compliance with Health & Safety regulations.
• Identify cost efficiencies and growth opportunities.

Skills

Leadership and motivational skills

Financial forecasting

Health & Safety systems understanding

Experience in managing commercial cleaning contracts

Education

Management Qualification

Job description

Overview

Based across Oxfordshire, Berkshire and Buckinghamshire

£37,000 – £39,000 per annum depending on experience

We’re looking for an experienced Cleaning Account Manager to join our growing Make Ready Division, overseeing a large emergency services contract across Oxfordshire, Berkshire and Buckinghamshire. With several exciting new business wins across the capital, there’s never been a better time to become part of our expanding team.

In this dynamic and fast-paced role, you’ll lead and inspire a team of cleaning operatives to deliver exceptional service standards across 2 locations. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction.

As a Cleaning Account Manager, you will:

• Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
• Oversee and uphold the quality of service delivery across all sites.
• Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
• Conduct regular reports, audits, and project reviews to support the Operations Manager and meet contractual requirements.
• Lead contract and specification review meetings with clients to ensure ongoing alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost efficiencies, and account growth.

As a Cleaning Account Manager, you will have:

• Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts or working with corporate clients.

This is an excellent opportunity for a driven professional who takes pride in maintaining high standards and delivering outstanding results. If you’re ready to take the next step in your cleaning management career, we’d love to hear from you.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.

Qualifications

Key Qualifications

• Management Qualification