Account Manager - Luton Airport

Chanel, Inc.; Luton; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Private medical insurance

Pension

Retail discounts

Employee product discounts

Job summary

CHANEL is seeking an Account Manager for our Fragrance & Beauty division at Luton Airport. You will lead a dynamic team, manage day-to-day counter operations, and coach staff to deliver exceptional client experiences while upholding CHANEL standards.

The role focuses on driving retail excellence, KPIs, recruitment, and growth strategies, with a strong emphasis on clienteling and brand representation in-store.

Qualifications

• Proven leadership experience in luxury or premium retail.
• Ability to coach and develop a diverse team.
• Strong clienteling and relationship-building skills.

Responsibilities

• Lead and develop a high-performing team at the CHANEL counter.
• Oversee day-to-day counter operations, training and onboarding.
• Partner with Talent Acquisition for recruitment and staffing.
• Contribute to business planning, forecasting and promotions.
• Monitor KPIs and drive commercial performance.
• Build client relationships and drive loyalty.
• Coordinate brand activations and events.

Skills

People management

Team leadership

Coaching

Recruitment

Business development

KPI analysis

Clienteling

Job description

Account Manager Location: Luton Airport Contract: Permanent, Full Time, 4 days on, 2 days off shift pattern

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. “In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel.

At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.

Your role @CHANEL:

As an Account Manager within our Fragrance & Beauty division, you will lead a dynamic and passionate team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market. With a strong sense of business acumen and leadership, you play a key role in strengthening our presence in store by managing the day-to-day operations of the counter while coaching, motivating and mentoring the team.

What impact you can create at CHANEL:

• People Management Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment
• Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations
• Set and review individual and team goals, provide regular performance feedback, and support career development plans
• Partner with the Talent Acquisition team to manage full recruitment cycle
• Business Development Contribute to business planning, including forecasting, promotional strategies, and category development
• Monitor and analyse business KPIs to inform strategic actions and improve commercial performance
• Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty
• Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies
• Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives
• Operational Excellence Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems
• Ensure the flawless execution of brand activations, events, and in-store campaigns
• Uphold brand standards for grooming, presentation, and environment
• Client Experience Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise
• Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive

What you will bring to the role:

Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance

The ability to coach and develop a diverse team while fostering a culture of collaboration

A passion for creating memorable, client-centric experiences

Strategic thinking with strong commercial awareness and decision-making capabilities

A solution-focused approach, thriving in a fast-paced and evolving environment

You are energised by:

• Creating memorable and long-lasting client relationships
• Building and nurturing a culture where achievement is celebrated and learning is continuous
• Driving commercial results and taking ownership of your business
• Investing time in coaching, mentoring, and development the team
• Contributing in the on-going and companywide version of sustainability.

Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women

What will you gain from this experience:

The opportunity to be part of a globally recognised luxury brand known for its timeless heritage

You will be empowered to take ownership of your impact within CHANEL and contribute to the UK region

Benefits at CHANEL:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones Benefits are eligibility dependant and subject to change at any time At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.