Account Manager (London)

Fresha; Greater London; On-site; GBP 48,000 - 58,000; Full time

Benefits offered by this job

Dog-friendly London HQ

Competitive compensation with comms

Job summary

Fresha in London is seeking an Account Manager to build strong Partner relationships and drive monetisation on the Fresha platform. You’ll own a Partner portfolio, educate customers on value, and maximise revenue opportunities in a fast-growing environment.

You’ll be responsible for monetisation, payments adoption, marketplace performance, and revenue growth, with a competitive compensation structure including commission. The role is based at our London HQ.

Qualifications

• 3+ years in account management or similar commercial role.
• Proven closing, negotiation and deal-making abilities.
• Strong data literacy and ability to translate insights into actions.
• Excellent written and verbal communication.
• Able to build long-term Partner relationships.

Responsibilities

• Own key performance indicators across monetisation and revenue growth by engaging Partners and educating them on Fresha’s value.
• Proactively introduce and educate Partners on Fresha’s payments solutions to increase adoption and revenue.
• Help Partners optimise listing content and availability to maximise marketplace visibility and conversions.
• Manage a portfolio of Partner accounts and guide them through their Fresha journey.
• Understand Partner needs and recommend Fresha products and solutions with upsell in mind.
• Build trusted relationships through regular engagement, including video meetings.
• Collaborate with Sales and Onboarding to ensure smooth Partner handovers.
• Share Partner feedback with Product to shape future releases.
• Use data and market insights to identify opportunities and improve outcomes.

Job description

About Fresha

Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships. In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B, officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation. Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries, with more than 1.5 billion appointments booked to date. Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place. We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.

Role Overview

Account Manager | London, UK | Office-based, 5 days/week. Reporting directly to the Account Manager Team Lead, you’ll be responsible for building strong Partner relationships and driving monetisation and revenue growth across the Fresha platform. You’ll act as a trusted advisor to a portfolio of Partners, helping them understand the value of Fresha’s products, adopt the right solutions for their businesses and maximise the opportunities available through the platform. This is an exciting opportunity for an experienced commercial professional who thrives in a fast-paced, high-growth environment. You’ll work autonomously, take ownership of your accounts and have a direct impact on Partner growth and commercial performance.

Salary Earning & Potential

£40k base + £13k variable = £53k OTE + accelerator scheme to earn additional commission.

What You'll Do

• Commercial Growth: Own key performance indicators across monetisation and revenue growth by proactively engaging with Partners and educating them on the value of the Fresha platform.


• Payments Sales: Proactively introduce, educate and convert Partners onto Fresha’s payments solutions, identifying opportunities to increase adoption and revenue.


• Marketplace Optimisation: Help Partners optimise their listing content and availability competitiveness to maximise marketplace visibility and conversions.


• Partner Management: Manage a portfolio of Partner accounts, acting as a dedicated advisor throughout their journey with Fresha and helping drive product adoption.


• Consultative Selling: Understand Partner needs and business requirements, recommending the most suitable Fresha products and solutions while identifying opportunities to upsell and cross-sell.


• Relationship Building: Build trusted relationships through regular engagement, including video meetings, and clearly communicate Fresha’s features, products and benefits.


• Cross-Functional Collaboration: Build strong relationships with Sales and Onboarding teams to ensure smooth Partner transitions and handovers throughout the Partner journey.


• Product Feedback: Work closely with Product teams, sharing valuable Partner feedback and insights to help shape future product releases and improvements.


• Commercial Performance: Use data, market insights and performance reporting to identify opportunities and continuously improve commercial outcomes.

What We're Looking For

• Account Management Experience: 3+ years’ experience delivering commercial outcomes in an Account Management or similar customer-facing commercial role.


• Closing & Negotiation: Demonstrated ability to close deals, negotiate effectively and convert commercial opportunities.


• Commercial Mindset: Highly commercially motivated, with a proven ability to adapt, achieve targets and identify opportunities for growth.


• Data & Analytics: Proven experience using and analysing data and reporting to improve commercial performance and inform decision-making.


• Consultative Selling: Strong ability to understand customer needs and translate them into relevant product and commercial solutions.


• Communication: Excellent written, verbal and presentation skills, with the ability to communicate effectively with a range of stakeholders.


• Relationship Building: A natural relationship builder who enjoys developing long-term Partner relationships while maintaining a strong commercial focus.


• Proactive & Curious: Naturally inquisitive, self-motivated and driven to continuously learn, improve and find new opportunities.


• Problem Solving: Creative and innovative approach to solving customer and commercial challenges.


• Team Player: Willing to roll up your sleeves, collaborate closely with colleagues and support the wider team when required.

Your Opportunity At Fresha

• Earn What You Deliver: A competitive compensation structure with commission that rewards commercial performance and delivery.


• Own Your Accounts: Take ownership of your Partner portfolio and directly influence revenue growth, product adoption and Partner success.


• Drive Commercial Impact: Have a direct impact on monetisation, payments adoption, marketplace performance and revenue growth.


• Grow with the Business: Join a rapidly scaling global business with opportunities to develop your commercial and Account Management career as Fresha grows.


• Work Cross-Functionally: Build relationships across Sales, Onboarding, Product and other teams, giving you broad exposure to how a global technology business operates.


• Learn & Develop: Work in a fast-moving environment where curiosity, initiative and continuous improvement are encouraged.


• Work in a Space You’ll Love: Join our dog-friendly London HQ at The Bower, designed for collaboration, energy and working together in person.


• Enjoy the Ride: Be part of a social, driven environment where teams work hard, collaborate closely and celebrate success together.

Inclusive Workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristic in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.