Account Manager - Logistics

Bis Henderson Careers; Slough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading logistics company in Slough is seeking a proactive Account Manager to manage and grow a portfolio of existing clients. You will ensure exceptional customer service and identify upselling opportunities in a fast-moving, service-driven environment. Ideal for individuals passionate about logistics and relationship management, this role offers a competitive salary and additional benefits.

Qualifications

• Proactive approach to client management and service.
• Ability to build and maintain long-term relationships.
• Experience in logistics or a related field is a plus.

Responsibilities

• Manage and grow a portfolio of existing clients.
• Ensure exceptional customer service and smooth operations.
• Identify opportunities for upselling and client retention.

Skills

Customer service

Relationship management

Communication

Upselling

Job description

Slough

£30K + additional benefits

We are seeking a proactive Account Manager to join the team in Slough. In this office-based role, you will manage and grow a portfolio of existing clients, ensuring exceptional customer service, smooth day-to-day operations, and identifying opportunities to expand business through upselling and client retention. This is a great opportunity for someone passionate about logistics and relationship management to make a real impact in a fast-moving, service-driven environment.

Key Responsibilities

• Act as the main point of contact for a portfolio of existing clients, handling all daily account needs and inquiries.
• Build and maintain strong, long-term relationships through proactive communication and outstanding service delivery.
• Coordinate closely with internal teams - including operations, logistics, and customer service - to meet client expectations and resolve issues swiftly.
• Identify and pursue upselling opportunities, promoting additional logistics services to support client growth.
• Monitor service performance, address any client concerns, and ensure timely issue resolution.