Account Manager - Logistics

Bis Henderson; Slough; On-site; GBP 80,000 - 100,000; Full time

Job summary

A logistics recruitment firm in Slough seeks an Account Manager to manage a portfolio of clients, ensuring exceptional service and identifying upselling opportunities. The role requires strong experience in account management, a problem-solving mindset, and excellent communication skills to thrive in a dynamic environment.

Qualifications

• Proven experience in account management or customer service, ideally within logistics, transport, or supply chain sectors.
• Strong communication and relationship-building skills with a customer-focused approach.
• Excellent organisational skills and attention to detail.

Responsibilities

• Act as the main point of contact for a portfolio of existing clients.
• Build and maintain strong, long-term relationships through proactive communication.
• Coordinate closely with internal teams to meet client expectations.

Skills

Account management

Customer service

Relationship-building

Organisational skills

Problem-solving

CRM systems proficiency

Communication skills

Tools

Microsoft Office

Job description

Slough

GBP30K + additional benefits

We are seeking a proactive Account Manager to join the team in Slough. In this office-based role, you will manage and grow a portfolio of existing clients, ensuring exceptional customer service, smooth day-to-day operations, and identifying opportunities to expand business through upselling and client retention. This is a great opportunity for someone passionate about logistics and relationship management to make a real impact in a fast-moving, service-driven environment.

Key Responsibilities

• Act as the main point of contact for a portfolio of existing clients, handling all daily account needs and inquiries.

• Build and maintain strong, long-term relationships through proactive communication and outstanding service delivery.

• Coordinate closely with internal teams - including operations, logistics, and customer service - to meet client expectations and resolve issues swiftly.

• Identify and pursue upselling opportunities, promoting additional logistics services to support client growth.

• Monitor service performance, address any client concerns, and ensure timely issue resolution.

• Maintain accurate client records, track account performance, and prepare regular reports for management.

• Support client retention through regular service reviews and continuous improvement initiatives.

• Collaborate with sales and marketing teams on new service offerings and contract renewals.

Key Skills & Experience

• Proven experience in account management or customer service, ideally within logistics, transport, or supply chain sectors.

• Strong communication and relationship-building skills with a customer-focused approach.

• Excellent organisational skills and attention to detail.

• Ability to identify commercial opportunities and deliver against growth targets.

• Confidence in managing multiple clients and priorities in a fast-paced environment.

• Proficiency in CRM systems and Microsoft Office applications.

• A proactive, problem-solving mindset and a commitment to delivering high service standards.

Processing Your Data

Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so.

Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations.

All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.