Account Manager (Level 2) - Commercial and Public Sector

Anglian Water Business (National) Limited; Peterborough; Hybrid; GBP 34,000 - 43,000; Full time

Job summary

A leading utility service provider is seeking an Account Manager in Peterborough to manage key client accounts and enhance customer satisfaction. This role offers a hybrid working model and a competitive salary of £34,011 to £42,514 with a bonus potential. Ideal candidates should have account management experience, strong analytical skills, and a focus on customer service. Benefits include excellent pension, flexible working conditions, and various family-friendly policies.

Benefits

Excellent pension scheme

Bonus potential

Perkbox membership

Income protection scheme

Free onsite parking

24 days holiday

Healthcare cashback scheme

Qualifications

• Desire to provide the highest levels of customer service.
• Ability to work in a structured way.
• Account Management experience with a history of developing long-term relationships.

Responsibilities

• Work closely with customers through meetings and communications.
• Implement an Account Development Plan (ADP) for each customer.
• Develop relationships with other business areas.

Skills

Customer service focus

Time-management skills

Analytical skills

Communication skills

Team player

Education

Degree or equivalent experience in a related subject

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Account Manager (Level 2) – Two vacancies: Commercial team (37 hours per week, Permanent); Public Sector (37 hours per week, Permanent).

Location: Hybrid Working (based primarily at Durham or Peterborough offices, with flexible working from home)

Salary: £34,011 to £42,514 plus a discretionary bonus potential of up to 8% of annual salary

Job Level: C

Line Manager: Account Manager (Level 1)

We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.

About us

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society. The culture at Wave focuses on employee wellbeing, continuous learning and development, flexibility across two UK offices, and a supportive environment with great benefits.

What’s in it for you?

Wealth

• Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
• Bonus potential
• Perkbox membership with a vast range of perks - high street savings, discounted cinema tickets, travel and holiday discounts and online fitness classes
• Income protection scheme
• Personal accident insurance
• 4x salary life assurance
• Free onsite parking

Time off

• 24 days holiday rising to 26 (plus bank holidays)
• A day off for your birthday
• Half a day on Christmas Eve and New Year’s Eve
• The option to buy holidays
• 1 day paid volunteering

Wellbeing

• Hybrid/Flexible working
• Healthcare cashback and treatment scheme
• Cycle to work scheme
• Annual conference and Christmas party
• 24/7 Employee Assistance Programme
• Free flu shots

Family Friendly

• Enhanced maternity and paternity pay
• Enhanced shared parental and adoption leave
• Resources available to both you and your family

The role in a nutshell

The commercial team are responsible for servicing multisite customers ranging from retailers, hotels, gyms to airports. The team is looking for an Account Manager to support the delivery of KPIs for the commercial portfolio and to help develop our culture.

The role will suit you if you are:

• A team player who supports colleagues and works with others to achieve the best outcome for the customer and business.
• Excellent time-management skills.
• Proficient in Word, Excel and PowerPoint.
• A self-starter with ability to work on own initiative
• An excellent communicator and facilitator

What will your typical day look like?

• Work closely and proactively with all of your customers by attending regular Teams meetings, occasional face-to-face meetings, email and telephone. Be the customer champion within Wave and with regulators and water companies to ensure positive and fair results.
• Implement an Account Development Plan (ADP) for each customer and use it as the basis for a communication schedule, understanding key drivers and objectives and helping them achieve these within their timeframe.
• Add value to your accounts via promotion of Water Efficiency Services.
• Develop relationships with other business areas such as metering, billing and Wholesaler Management.
• Support growth and retention opportunities with the I&C Sales and Bid teams.
• Review reports and follow processes to manage debt for your portfolio, ensuring payments are received according to terms.
• Work with customers and wholesalers to reduce long unread meters (LUMS) and increase billing accuracy and data.

What do we need from you?

• A desire to provide the highest levels of customer service.
• The ability to work in a structured way to ensure consistency of service.
• A team player who supports colleagues and works with others to achieve the best outcome for the customer and business.
• Numerical literacy with good analytical and MS Excel skills.
• The ability to write effective communications.
• Excellent time-management and organisational skills.
• A degree or equivalent experience in a related subject.
• Account Management experience with a history of developing long-term relationships with a variety of key customers.
• Demonstrable B2B sales experience in a commercial environment.

Please refer to the essential criteria in the job descriptions as this is what you will be shortlisted against:

• Job Description – Account Manager (Level 2) – Commercial
• Job Description – Account Manager (Level 2) – Public Sector

Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.

BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER

Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting [e-mail].

Please ensure you attach your CV and a covering letter so we can learn more about your skills and experience and why you are suitable for this role. If you have a preference, which vacancy you’d be interested in applying for, please indicate in your cover letter. We will not be able to consider applications without a covering letter.

Closing date: 4pm on 05 November

Interviews are planned from 17 November