Account Manager – Land, Property and Public Protection, England

Idox Plc; England; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading technology provider is seeking an Account Manager in England to oversee and develop client relationships within the UK public sector. The role involves managing a portfolio of customers, driving sales growth, and collaborating with internal teams. The ideal candidate has public sector experience and strong stakeholder management skills. This position is largely home-based with some travel required.

Qualifications

• Experience of the UK public sector is required for customer engagement.
• Ability to liaise with internal teams and manage stakeholder relationships.
• Willingness to travel as needed to meet clients.

Responsibilities

• Oversee a portfolio of assigned customers and develop business.
• Build and maintain strong customer relationships to achieve targets.
• Liaise with internal teams to support customers.
• Represent Idox solutions and gather insights for improvement.
• Identify new opportunities and conduct customer awareness campaigns.

Skills

Customer relationship management

Sales growth strategy

Stakeholder management

Public sector knowledge

Job description

Overview

Idox is recruiting an Account Manager to be responsible for Local Government client relationships in England, especially in southern regions. The role focuses on overseeing and developing long-term customer engagement within a UK public sector context. The principal solutions include Uniform and Idox Cloud case management systems, private Cloud hosting, document management, and related professional and managed services.

Responsibilities

• Oversee a portfolio of assigned customers and develop business within existing clients while actively seeking new sales opportunities.
• Build and maintain strong customer relationships by connecting with key stakeholders and delivering business growth within the territory to achieve and exceed quotas and targets.
• Liaise with internal teams (Customer Services, Delivery, Product Development) to support customers.
• Represent the full range of Idox solutions to customers and bring insights back to the Group.
• Identify and progress new opportunities, plan ahead, run customer awareness campaigns, and provide timely and reliable management information to support Idox objectives.
• Work with the sales team to ensure customers’ needs are met and that engagement with products and services is positive. The role is largely home-based with some travel to meet clients and colleagues.

Qualifications

• Experience of the UK public sector is required, with the ability to oversee and develop long-term customer engagement.
• Ability to liaise with multiple internal teams and to manage stakeholder relationships.
• Willingness to travel as needed to meet clients and colleagues.