Account Manager (Inbound)

Fundingcircle; Greater London; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Flexibility allowance

Private medical

Dental care

Annual learning allowance

Electric car scheme

Cycle to work

Season ticket loans

Parental leave

Job summary

Funding Circle is recruiting for an Account Manager in London, operating in a hybrid model with two days in the office. You’ll handle inbound leads from business loan applications, helping customers with queries and educating them on Funding Circle’s offering and market context.

You will be targeted on converting inbound opportunities to funded loans, while expanding relationships through upsell and cross-sell across Funding Circle products and partner lenders.

Qualifications

• Experience in a high-volume sales environment with a focus on closing deals.
• Strong communication skills to engage with small business owners by phone and email.
• Ability to manage a busy pipeline and progress loan applications.

Responsibilities

• Establish instant rapport with customers via telephone and email to build relationships.
• Understand the lending market and Funding Circle's competitive position.
• Pitch Funding Circle against alternative funding options to customers.

Job description

We're on a mission to back the UK's small businesses like no one else

Small businesses are the backbone of the economy, and we're here to help them win. We've built a platform that uses clever data to get them the funding they need in minutes, not weeks.

At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It's a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.

We're a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other's backs - because we know that when we stand together, we move faster and build better.

The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy Come and join a mission that matters!

The role

London (Hybrid) | 2 days in the office | Competitive Salary + Benefits

The Account Manager is a proven high performer within the Inbound Sales team. In this position you are the face (or voice) of Funding Circle to the customer dealing with inbound leads in the form of business loan applications. The focus of the role is to assist the customer with their queries and educate them on both the Funding Circle offering and wider business context. You will be targeted on your conversion of the value offered by these inbound leads to the value of accepted loans.

• Establishing instant rapport with your customers via telephone & email to cultivate successful relationships

• Knowledge and understanding of the wider lending market and Funding Circle's direct competitors

• Pitching the Funding Circle proposition against alternative funding options available

• Managing a high-volume, fast-paced pipeline; supporting your clients through each stage of creating an application

• Being responsible for your own monthly target and continuously developing & improving your approach to help you get there

• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day

• Adding value through upsell and cross sell of Funding Circle products as well as partner lenders within the Marketplace.

What we're looking for

• Relevant experience in a high volume sales environment focused on closing deals - a background in lending/commercial finance is preferable

• A strong communicator, confident to be able to engage with small business owners over the phone and via email

• Ability to continually develop and maintain your pipeline whilst managing applications in progress

• Proactivity and a desire to develop your career and taking onboard feedback - continuous development is a key part of sales at Funding Circle and we are looking for people keen to grow!

We're building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.

Why join us?

We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We'll see you in our London office to collaborate - with barista coffee and subsidised Just Eat lunches on us!

Our Circler Proposition focuses on five areas:

• Flexibility: We provide a benefit allowance you can tailor to your own life and family.

• Health: This includes private medical and dental, health assessments, and access to a digital GP.

• Wealth: We offer life assurance, share schemes, and financial coaching.

• Development: You get a dedicated annual learning allowance to help you level up.

• Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.

We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.