Account Manager in London)

Glen Callum Associates; Greater London; On-site; GBP 32,000 - 40,000; Full time

Job summary

An automotive technology business in Greater London is seeking an experienced Account Manager to join their team. This role involves managing relationships with large repairers, onboarding users to a new platform for improved parts ordering, and providing insights to enhance customer operations. The ideal candidate will have a strong background in customer-facing parts roles, along with a proactive and solutions-focused approach in a fast-paced environment. A competitive salary and bonus are offered, along with opportunities for career growth.

Qualifications

• Proven experience in a customer‑facing parts role.
• Background as a Parts Advisor, Assistant Manager, Area Sales, or similar within a motor factor or parts distributor.
• Strong understanding of parts identification and ordering workflows.

Responsibilities

• Manage customer relationships across large repairers.
• Onboard users, ensuring platform adoption across workflows.
• Resolve booking and parts identification queries.
• Monitor customer usage data to identify bottlenecks.
• Provide weekly insights to founders and product teams.

Skills

Customer-facing experience

Parts identification

Excel proficiency

Clear communication

Proactive problem-solving

Job description

Account Manager - Automotive Parts Data

We are seeking an Account Manager with an automotive parts background to join an innovative, automotive technology business that is transforming how repairers, dealer groups, and fleets source and order parts with a new to market product.

The company is building intelligent, automated workflows that replace fragmented systems, manual catalogues, and the daily challenges of backorders, supersessions, wrong‑fit issues, VIN confusion, and supplier chasing. They are now looking for an Account Manager who understands these pressures first‑hand and can help customers adopt a smarter, more efficient way of working.

This role is ideal for someone who has worked in a motor factor or parts distributor as a Parts Advisor, Assistant Manager, Area Sales Representative, or similar, and is ready to step into a tech‑driven, customer‑focused position with real impact.

What's on Offer

Salary - Circa 32-40k Basic, dependent upon experience + Bonus

Office based in Southeast London - commutable from Brixton, Greenwich, Woolwich, Stratford, Hackney, Camden Town, Notting Hill, Kensington, Hammersmith, Streatham, Ealing, Wimbledon, Walthamstow, Tottenham, Bromley, Croydon, Mitcham, Sidcup, Blexleyheath, Dartford, Barking Ilford, Wembley, Twickenham, Epsom

Key Responsibilities

• Manage customer relationships across large repairers, acting as the main point of contact for parts managers and service teams.
• Onboard and support users, ensuring the platform is fully adopted across inspection → booking → ordering workflows.
• Resolve booking and parts identification queries, troubleshoot issues quickly, and help prevent delays.
• Assist with part sourcing when items aren't available through standard ordering routes.
• Monitor customer usage data to spot bottlenecks, low adoption, or workflow issues, using dashboards and spreadsheets.
• Provide weekly insights to founders and product teams, building action plans to improve customer performance.
• Identify growth opportunities within existing accounts, including new sites, teams, or upsell potential.
• Support sales activity by joining calls and providing operational context.
• Feed customer feedback into product development, highlighting workflow friction, feature gaps, and new use cases.
• Collaborate closely with product and engineering to shape enhancements that move toward full quotation and ordering automation.

About you

• Proven experience in a customer‑facing parts role.
• Background as a Parts Advisor, Assistant Manager, Area Sales, or similar within a motor factor or parts distributor.
• Strong understanding of parts identification, catalogues, suppliers, and ordering workflows.
• Comfortable using Excel, dashboards, and simple data tools.
• Clear communicator who builds trust quickly with workshop and service teams.
• Proactive, solutions‑focused, and motivated by improving customer operations.
• Thrives in fast‑paced, build‑from‑scratch environments.

Why This Role Stands Out

This is a high‑impact position where the successful candidate will directly influence customer success, product development, and commercial growth. The company is founded by entrepreneurs who have previously built and exited automotive tech businesses, offering clear progression into senior account management, multi‑site leadership, and business development.

Register Your Interest

Job Reference: 4300KB - Account Manager - Automotive Parts Data

Glen Callum Associates specialises in automotive recruitment, leveraging extensive industry expertise and a global network to connect exceptional talent with leading organisations worldwide.

Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.