Account Manager - EMEA

dLocal; City Of London; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global payments company in London is seeking an Account Manager to help drive business forward. Responsibilities include building client relationships, managing accounts, and identifying upselling opportunities. The ideal candidate has 4+ years of sales experience, preferably in tech, and is a strong communicator. The role offers remote work options and various benefits, including flexibility and learning opportunities.

Benefits

Remote work

Flexible schedules

Learning & development opportunities

Language classes

Social budget

Qualifications

• 4+ years of sales experience, ideally in a tech company.
• Strong track record of performance and business network.
• Background in payments or financial systems is a plus.
• Ability to juggle multiple projects while maintaining attention to detail.

Responsibilities

• Identify opportunities to secure new business by establishing relationships.
• Manage client accounts and understand their needs.
• Identify upselling and cross-selling opportunities.
• Build long-term strategic partnerships with global merchants.
• Participate in professional organizations and industry events.

Skills

Sales experience

Leadership skills

Excellent communication

Negotiation skills

Fluent in English

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What is the opportunity?

As an Account Manager, you'll be an essential part of our team, helping to drive our business forward. This is a great opportunity to grow connections with our customers and seek out new chances for success together. Join us in making meaningful connections and shaping our future success!

What will I be doing?

• Identifying opportunities to secure new business by establishing relationships with clients and prospects.
• Managing a variety of client accounts; understanding client needs and strategizing with team members to meet those needs.
• Identifying and executing upselling and cross-selling opportunities by recommending additional products that align with client needs, maximizing value for both the customer and the company.
• Building and developing long-term strategic partnerships with global merchants.
• Identifying new sales opportunities within existing accounts to broaden the scope of services offered to existing clients.
• Maintaining personal networks, participating in professional organizations, attending conferences and industry events, and developing other means of generating interest from potential clients.
• Helping our sales team as a regional expert.
• Helping us structure, implement, and manage growth-related operational strategies and processes.

What skills do I need?

• 4+ years of sales experience-ideally in a tech company-as an Account Manager or in Business Development, with a strong track record of performance and a strong business network.
• A background in payments or financial systems is a plus.
• Collaborative team player with leadership skills, proven cross-functional experience.
• Strategic risk-taker with deep customer insight.
• Excellent communication and stakeholder management, including C-level.
• Skilled negotiator and deal closer with strong presentation and listening abilities.
• Curious, positive, and market-savvy.
• Flexibility and proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Fluent in English.
• Availability for international travel.

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We've got your back!

*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.