Account Manager - Digital Defence Services

Shareforce; United Kingdom; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading consultancy firm is seeking an experienced Account Manager to lead client relationships in digital defence services. The role involves monitoring project delivery, managing risks, and ensuring financial accuracy. Ideal candidates will have a background in managing digital accounts, in-depth contract knowledge, and strong communication skills. This hybrid position offers a competitive salary and benefits including flexible working options and professional development support.

Benefits

25 days annual leave (rising with service)

Pension contribution

Private healthcare

Flexible working options

Ongoing professional development and certification support

Qualifications

• Proven experience managing commercially driven accounts in digital, data, or tech-enabled environments.
• Confidence engaging senior stakeholders and facilitating governance forums.
• Strong grasp of contract, delivery, and financial management fundamentals.
• Experience in public sector, defence, or regulated industries desirable.
• Understanding of Agile/Waterfall approaches and delivery frameworks.
• Excellent communication and problem-solving skills, with a calm approach under pressure.

Responsibilities

• Build trusted, long-term partnerships with senior stakeholders across multiple programmes.
• Monitor delivery performance against KPIs, budgets, and milestones; manage risks and dependencies.
• Support contract management, track scope and change, and provide accurate financial reporting inputs.
• Lead client and internal review meetings, ensuring issues, actions, and opportunities are clearly tracked.
• Capture feedback, resolve delivery challenges, and drive service enhancements.
• Contribute insights to proposals, resource planning, and delivery models.

Skills

Commercially driven account management

Stakeholder engagement

Contract management

Delivery management fundamentals

Agile/Waterfall methodologies

Communication skills

Problem-solving

Job description

Title: Account Manager - Digital Defence Services

Location: Hybrid (London / Portsmouth - 3 days on site)

Type: Permanent / Full Time

Package: ~£55k - £60k + bonus + benefits

SFIA Level: 4

We’re looking for an experienced Account Manager to lead client relationships and ensure smooth delivery across complex digital and technology programmes. You’ll act as the key interface between clients, delivery teams, and commercial operations – driving quality, mitigating risk, and maintaining a high standard of service performance.

Key Responsibilities

• Client Relationships: Build trusted, long‑term partnerships with senior stakeholders across multiple programmes.
• Delivery Oversight: Monitor delivery performance against KPIs, budgets, and milestones; manage risks and dependencies.
• Commercial Control: Support contract management, track scope and change, and provide accurate financial reporting inputs.
• Governance: Lead client and internal review meetings, ensuring issues, actions, and opportunities are clearly tracked.
• Continuous Improvement: Capture feedback, resolve delivery challenges, and drive service enhancements.
• Bid Support: Contribute insights to proposals, resource planning, and delivery models.

Skills / Experience Profile

• Proven experience managing commercially driven accounts in digital, data, or tech-enabled environments.
• Confidence engaging senior stakeholders and facilitating governance forums.
• Strong grasp of contract, delivery, and financial management fundamentals.
• Experience in public sector, defence, or regulated industries desirable.
• Understanding of Agile/Waterfall approaches and delivery frameworks.
• Excellent communication and problem‑solving skills, with a calm approach under pressure.

Salary / Benefits

• Competitive salary + performance bonus
• 25 days annual leave (rising with service)
• Pension contribution & private healthcare
• Flexible working options
• Ongoing professional development and certification support