Account Manager - Country Cousins

TieTalent; Horley; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to make a real difference in people's lives. This hybrid role combines office and home working, offering a competitive salary with performance-based bonuses. You'll connect clients with exceptional care providers, ensuring they receive the support they need. With opportunities for career progression and a supportive culture, this position is ideal for those passionate about helping others and looking for a fulfilling career. Join a team that truly values your contributions and offers ongoing learning and development.

Benefits

25 days’ holiday + your birthday off

Ongoing learning & development

Performance-based bonuses

Work-life balance with hybrid working

Supportive culture

Career progression opportunities

Qualifications

• Empathetic and customer-focused individuals with strong people skills.
• Organized, detail-oriented, and proactive in managing client relationships.

Responsibilities

• Manage a portfolio of clients and care providers effectively.
• Match care providers to clients based on their needs and preferences.
• Support clients throughout the care process and ensure smooth transitions.

Skills

Customer Service Experience

People Skills

Organizational Skills

Microsoft Office Proficiency

Job description

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About

Account Manager – Hybrid Working (Horley & Home) | Up to £27,000 + Bonuses

About

Account Manager – Hybrid Working (Horley & Home) | Up to £27,000 + Bonuses

An exciting opportunity to make a real difference in people's lives!

Do you want a role where no two days are the same?

Do you enjoy helping others live a better quality of life?

Are you looking for a fulfilling career with great progression opportunities?

If so, we have the perfect role for you!

Due to continued growth, we’re expanding our team and looking for a dedicated Account Manager to join us. This role is all about connecting people who care—matching clients with outstanding care providers to ensure they receive the support they need to stay in their homes and live life on their terms.

If you're empathetic, customer-focused, and ready to make a difference, we want to hear from you!

Why Join Us?

We offer a fantastic benefits package that makes a real difference:

• Competitive Salary – Up to £27,000 + performance-based bonuses for achieving key targets
• Work-Life Balance – Hybrid working (4 days in the office after training, 1 from home)
• Generous Leave – 25 days’ holiday + your birthday off!
• Career Progression – Opportunities to advance to Senior Account Manager and beyond!
• Personal Growth – Ongoing learning & development with 1-to-1 coaching and career planning
• Supportive Culture – A company that values and recognises your contributions
• Making a Difference – Be part of something truly rewarding by helping people every day

Your Role As An Account Manager

As an Account Manager, you’ll play a key role in providing outstanding service and ensuring the best care matches for our clients. Your responsibilities will include:

• Managing your own portfolio of clients and care providers
• Carefully matching care providers to clients based on needs and preferences
• Supporting and guiding clients throughout the care process
• Handling incoming calls and responding to care provider inquiries
• Ensuring seamless service transitions with accurate handovers
• Continuously improving operations to enhance service quality
• Occasionally taking part in on-call duties (evenings and weekends, on a rota basis)

Who We’re Looking For

We want passionate individuals who:

• Have Previous Customer Service Experience (essential)
• Thrive in a fast-paced, customer-focused environment
• Have strong people skills and enjoy building relationships
• Genuinely care about helping others and making a positive impact
• Are well-organised, detail-oriented, and proactive
• Are proficient in Microsoft Office (including Excel)
• Are flexible to work occasional weekends and on-call shifts (paid)
• Have access to a car and a valid driving licence (preferred, due to limited public transport)

Work Schedule

Monday – Friday, 9 AM – 5 PM (with some paid evening on-call shifts, 5 PM – 10 PM)

1 weekend in every 8 weeks (on-call from home, paid)

Ready to take the next step in your career? Apply today and become part of a team that truly makes a difference!

Company Background

Since 1959, Country Cousins has been the UK's premier introductory live-in care agency, born from the compassionate vision of Josephine McGregor, a former Royal Navy Nursing Sister. From its modest beginnings in West Sussex, the agency has grown into a nationwide leader, providing compassionate care to over 500 clients weekly. Committed to quality and choice, we empower individuals to remain in their homes with carefully selected live-in carers.

In 2020, we joined the Trinity Homecare Group, further enhancing our ability to deliver exceptional care. "Trinity Homecare Group’s brands include Berkeley Home Health, Trinity Homecare, Corinium Care, Country Cousins, Patricia White’s, Fitzrovia and Genuine Care. Care is at the heart of everything we do, and it’s important that you are as passionate as we are about ensuring we have brilliant people to help us deliver"